• I have the logs saved as a word doc and have submitted to the online help option.

    The error at the end said this

    [ERROR] [2022-06-20 11:37:04] Issues during backup (packing)…
    [ERROR] [2022-06-20 11:37:04] PCLZIP_ERR_MISSING_FILE (-4) : File ‘***ABSPATH***/wp-content/cache/supercache/www.alburychambermusicfestival.com.au/about-acmf-albury-chamber-music-festival-who-we-are-classical-concerts-recitals-regional/index-https.html.gz’ does not exist
    [ERROR] [2022-06-20 11:37:04] Something went wrong (pclzip) – removing backup files…
    [STEP] [2022-06-20 11:37:04] Aborting backup…

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @acmf

    Seems like you have some binary-broken files, we can’t read and store them in ZIP.
    For such cases, we have prepared different backup method which will automatically detect such files and exclude them dynamically.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Modify query output: https://prnt.sc/1trxucl (set this value to 100)
    5. Save “Other options” section
    6. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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