Fails to purge – Revisited

Hi, @weeblz

I’m sorry to hear you’ve had a rough time with our plugin! If you have a moment, I’d love to know exactly what you found problematic. It may be something we can help you with.

In the meantime, we have extensive documentation that may be of some assistance.

Let me know if there’s anything we can do to help!

Hi @weeblz,

Before we received this one star review, we didn’t receive any post or email from you. If you have any question, you can ask in forum first. Also we have a full API doc. I believe this could be a better way to fix the problem for a developer.

Best,
Hai

Man, no love on Valentines Day – you must be confused @weeblz – read the other reviews. You seem to be mistaken. I don’t work for these guys, but there are days it seems they work for me – supporting an amazing FREE CACHE PLUGIN. Do your research first. Might need to check if you even have a Litespeed server you’re trying to use too… Just saying your post comes across as you’re working for another cache company!

@lclarke The issue I had was that I was unable to purge the server cache using the plugin.

I tried all of the back end purge all options and the admin bar option.

I even tried on a fresh install of WordPress using an unmodified 2017 theme (apart from a test CSS rule in the main style sheet) with yours being the only plugin installed. Furthermore I tested with caching disabled in your plugin with no effect.

I appreciate that all the evidence would point towards this being a server issue rather than something your plugin has caused however, I cannot be expected to rate the plugin well when it does not work at all in my case.

@hailite It’s great that you guys have a forum and API however you must appreciate that not everyone has the time to troubleshoot these things, I left this review at 8am after being up all night to hit a deadline and spending a couple of precious hours going back and forward with my hosting company to try to figure out why the plugin and the server did not appear to be communicating correctly. Caching is one of those great innovations that users require to “just work” and in my case (again I appreciate I am not in the majority) it “just doesn’t”.

@hmsre Happy Valentines Day to everyone involved however, for my use case specifically, I am not mistaken. Perhaps you should take your own advice regards research, this amazing FREE CACHE PLUGIN is an ancillary product to support their paid product which is the server technology. I am also 100% certain that I am on a LiteSpeed server.

I contend that I sound more like a developer who has been up all night and achieved less than he hoped because of issues that had nothing to do with the actual project.

If the plugin is working well for you then great, feel free to leave an honest review. It doesn’t work for me so I did the same.

I understand your situation as a developer. Can you tell a bit more on unable to purge cache? Before purge, did you see it hit the cache? Also how did you try to send the purge request? Is it by call LiteSpeed_Cache_API::purge_all()
from https://www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:cache:lscwp:api ? Did you check the debug log? There should be something at least, no matter if it purged or not.

Thank you, @weeblz, for your honest feedback. I wouldn’t expect you to rate the plugin in any way that doesn’t reflect your own experience, so no worries there.

I appreciate that you may not have the time to dig into the issue any further, but if you do find the time later, we’d like to help. If you create a ticket through our client area or by sending email to [email protected], we can take a closer look at your server setup. It does sound like you might have something going on that is peculiar to your setup, and we’d need to see it to know how to advise.

Thanks, and I hope you get to catch up on your missed sleep soon!

Back to the beginning, I want to confirm your question is under this situation:

1. You have cached pages when visiting frontend page. This means when you check the response header, you can see hit. Is this correct?

2. You try to send the purge request, but failed. When you visit the frontend page, you still see hit while not a miss. This is what you mentioned failed to purge, right?

@lclarke @hailite Thank you both for your responses and willingness to troubleshoot this issue, I will continue to communicate via the email address that Lisa provided so that I can provide log in information etc. should you wish to review the install.

You’re welcome. Happy to help!

@lclarke @hailite Issue has been resolved, I have updated my review to reflect my thoughts on the plugin now that I have had a better chance to fully evaluate it. Thank you both so much for your patience.

It’s really nice to see the issue was resolved. I just have to ask @weeblz not to provide login data in future or suggest to provide it. We disallow that here on www.remarpro.com and the plugin authors can get into trouble for it.

@weeblz I’m so glad to hear you found the problem! Thank you for coming back to let us know, and for updating your review. It is much appreciated.