Failing to update Blog Posts when Cleantalk Enabled

  • Resolved Ingrid Moyle

    (@heartharmony)


    3 years, 6 months ago

    Hi team

    When Cleantalk is enabled (just the basics – no spam firewall), and the client wishes to create a blog post using the Gutenberg editor, it throws the error Updating failed. The response is not a valid JSON response.

    When Cleantalk is disabled, there is no error and the blog post saves as normal. This has only been happening since the most recent Cleantalk update.

    I have tried switching the theme to 2020 and have tested all other plugins. It is only when Cleantalk is enabled that the error occurs.

    Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @heartharmony.

    Could you send us your webserver error log? It could be found in your hosting account.
    You can send the log either via email:
    [email protected]
    Or via a private ticket:
    https://cleantalk.org/my/support/open

    Thread Starter Ingrid Moyle

    (@heartharmony)

    Hi Serge

    cPanel error reports show No recent web server errors exist for your domain: xxxx.org.au

    Nothing either in the public_html error log

    Thread Starter Ingrid Moyle

    (@heartharmony)

    I have already tried re-saving the permalinks.

    There are no significant errors in Tools > Site Health Status.

    Plugin Support SergeM

    (@serge00)

    That makes it a bit harder to troubleshoot, @heartharmony.

    Maybe the build-in WordPress debug feature will give any errors.
    Please, open the file <WordPress-root-folder>/wp-config.php and find the following line in it:
    define(‘WP_DEBUG’, false);

    Replace this 1 line with these 4 lines:
    error_reporting(E_ALL);
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);
    define(‘WP_DEBUG_LOG’, true);

    After that all errors will be written in the debug log file here:
    <WordPress-root-folder>/wp-content/debug.log
    Do you see any errors there in the debug.log file?

    Source:

    Debugging in WordPress

    Thread Starter Ingrid Moyle

    (@heartharmony)

    Hi Serge

    It is a puzzle.

    I have adjusted the wp-config file and run another test post. No errors are being reported in /wp-content/debug.log

    There is no caching plugin active on the site (I turned it off to debug).

    Thanks

    Ingrid

    Plugin Support SergeM

    (@serge00)

    Could you send a screenshot of the issue?

    Also, please tell me these details:
    1. Your WordPress version.
    2. Your PHP version.
    3. The CleanTalk plugin version.

    We will test the plugin in our environment based on your details.

    Thread Starter Ingrid Moyle

    (@heartharmony)

    Thank you

    WP – 5.8.1
    php – 7.4
    Cleantalk – 5.161

    I will open a private ticket so I can share the screenshot.

    Plugin Support SergeM

    (@serge00)

    Thank you, @heartharmony.
    Let’s continue in the ticket.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 9 replies - 1 through 9 (of 9 total)
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