Failing to authenticate – 2-factor auth the reason?

  • Resolved peacockcreativedesign

    (@peacockcreativedesign)


    1 week, 2 days ago

    Hello,

    I am trying to set up this plugin on my clients website, using the “other” setting, as she’s a micro business and we’d like to keep costs down just now if possible. I was wondering if the fact she has 2-factor auth setup on her email would stop it authenticating? All the other settings seem good (though I can’t be sure!) Her email is through Microsoft business.

    Basically her WooCommerce emails stopped being generated, so it’s an issue we’d like tio get fixed asap.

    Thank you in advance for any help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @peacockcreativedesign,

    Thank you for reaching out! If they have enabled 2FA (two-factor authentication) on their Microsoft 365 email account (including Live, Hotmail, or Outlook), they will need to generate an app password.

    In case it helps, please follow the instructions below.

    SMTP Host: smtp.office365.com
    Encryption: TLS
    SMTP Port: 587
    Authentication: ON
    Username: Microsoft account email (e.g., [email protected])
    Password: Generate an app password.

    I hope this helps. Thanks!

    Plugin Support Darshana

    (@darshanaw)

    Hi @peacockcreativedesign,

    Microsoft has recently updated their policies to remove Basic authentication, which affects users attempting to connect via their SMTP server using the “Other SMTP” mailer. Due to these changes, it is no longer possible to establish an SMTP connection with Microsoft servers using Basic authentication. This impacts SMTP plugins like ours as well as other software that relies on connecting to Microsoft services like Hotmail, Live, Outlook or Microsoft 365 over SMTP.

    For more detailed information, please refer to the official Microsoft documentation: Deprecation of Basic Authentication.

    We sincerely apologize for any inconvenience this may cause and recommend configuring an alternative email provider or switching to a different mailer. You can explore all available mailer options here.

    Thank you for your understanding!

Viewing 2 replies - 1 through 2 (of 2 total)
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