Failing Payments – Card and Instant EFT

  • Hi there

    These issues were submitted to Yoco support as well, on 14 Nov, but no response or contact as yet. Reference 00368490. The support staff just said they would submit it.

    About a third of our payments using your plugin is failing. It’s both Cards and Instant EFT.

    Sometimes it shows on the Yoco Web Portal as Declined. And other times nothing is seen on the Yoco Web Portal. The Woocommerce status changes to “Payment Pending” but never obviously arrives. It sometimes creates uncleared transactions on the customers’ accounts.

    We need a developer to please make contact with us to figure out what’s happening. Email contact information is on the website. We have a staging site as well where tests can be run.

    Kind regards
    Ernst

    The page I need help with: [log in to see the link]

  • The topic ‘Failing Payments – Card and Instant EFT’ is closed to new replies.