Failing Orders

  • Hi there,

    for some months we are experiencing failing orders now (< 5%). These orders can manually be charged in the backend and we usually do so in the afternoon. Nevertheless, a proper process would be more satisfying for our consumers and more reliable.

    I just checked the log files and apparently the error is “Refusing IPN due to concurrency on order#…”

    What could be a potential cause of this?

    Please do not hesitate to contact me, if you need further information.

    Thank you in advance!

    Best regards,
    Christopher

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @ceem123

    Hope you are doing well!

    Do you have any more details of the issue or from the logs?

    Best,
    Christian

    Thread Starter Christopher Mail?nder

    (@ceem123)

    Hey @christian1983,

    Thank you, I am. Hope you are fine, too!

    Unfortunately not. What kind of information would you require?

    Best regards,
    Christopher

    Plugin Support Christian

    (@christian1983)

    Hey there ,

    Hope you are doing well!

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 4 replies - 1 through 4 (of 4 total)
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