Failed update, Metaslider not working
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I had a failed update. (I copied the very long error message. Let me know if I need to share it.)
I deactivated, and reactivated the plugin. Slider still doesn’t work. It just shows the alt text for the images.The page I need help with: [log in to see the link]
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Hi,
Please share the error message here. Was it working before the update?
In the meantime, there may have some corrupted files during the update. So you can manually delete MetaSlider and re-install again.
Follow the next steps in order to delete (remove) WordPress plugin manually via FTP:
- Download and install FTP client (for example, Filezilla).
- Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
- Navigate to ‘yourwordpresswebsite/wp-content/plugins’ directory.
- Delete (remove) necessary plugin by deleting its folder.`
Here is the message I received:
Update failed: <!DOCTYPE html> <!-- This site is optimized with the Yoast SEO plugin v17.5 - https://yoast.com/wordpress/plugins/seo/ --> Page not found - sw Service Solutions <!-- Admin only notice: this page does not show a meta description because it does not have one, either write it for this page specifically or go into the [SEO - Search Appearance] menu and set up a template. --> {"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://swservicesolutions.com/#website","url":"https://swservicesolutions.com/","name":"sw Service Solutions","description":"Our Vision is Your Success","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://swservicesolutions.com/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]} <!-- / Yoast SEO plugin. --> <!-- This site uses the Google Analytics by MonsterInsights plugin v8.2.0 - Using Analytics tracking - https://www.monsterinsights.com/ --> <!-- Note: MonsterInsights does not track you as a logged-in site administrator to prevent site owners from accidentally skewing their own Google Analytics data. If you are testing Google Analytics code, please do so either logged out or in the private browsing/incognito mode of your web browser. --> var mi_version = '8.2.0'; var mi_track_user = false; var mi_no_track_reason = 'Note: MonsterInsights does not track you as a logged-in site administrator to prevent site owners from accidentally skewing their own Google Analytics data.\nIf you are testing Google Analytics code, please do so either logged out or in the private browsing/incognito mode of your web browser.'; var disableStrs = [ 'ga-disable-UA-79377337-1', ]; /* Function to detect opted out users */ function __gtagTrackerIsOptedOut() { for ( var index = 0; index < disableStrs.length; index++ ) { if ( document.cookie.indexOf( disableStrs[ index ] + '=true' ) > -1 ) { return true; } } return false; } /* Disable tracking if the opt-out cookie exists. */ if ( __gtagTrackerIsOptedOut() ) { for ( var index = 0; index < disableStrs.length; index++ ) { window[ disableStrs[ index ] ] = true; } } /* Opt-out function */ function __gtagTrackerOptout() { for ( var index = 0; index < disableStrs.length; index++ ) { document.cookie = disableStrs[ index ] + '=true; expires=Thu, 31 Dec 2099 23:59:59 UTC; path=/'; window[ disableStrs[ index ] ] = true; } } if ( 'undefined' === typeof gaOptout ) { function gaOptout() { __gtagTrackerOptout(); } } window.dataLayer = window.dataLayer || []; window.MonsterInsightsDualTracker = { helpers: {}, trackers: {}, }; if ( mi_track_user ) { function __gtagDataLayer() { dataLayer.push( arguments ); } function __gtagTracker( type, name, parameters ) { if (!parameters) { parameters = {}; } if (parameters.send_to) { __gtagDataLayer.apply( null, arguments ); return; } if ( type === 'event' ) { parameters.send_to = monsterinsights_frontend.ua; __gtagDataLayer( type, name, parameters ); } else { __gtagDataLayer.apply( null, arguments ); } } __gtagTracker( 'js', new Date() ); __gtagTracker( 'set', { 'developer_id.dZGIzZG' : true, } ); __gtagTracker( 'config', 'UA-79377337-1', {"forceSSL":"true","page_path":'\/404.html?page=' + document.location.pathname + document.location.search + '&from=' + document.referrer} ); window.gtag = __gtagTracker; ( function () { /* https://developers.google.com/analytics/devguides/collection/analyticsjs/ */ /* ga and __gaTracker compatibility shim. */ var noopfn = function () { return null; }; var newtracker = function () { return new Tracker(); }; var Tracker = function () { return null; }; var p = Tracker.prototype; p.get = noopfn; p.set = noopfn; p.send = function (){ var args = Array.prototype.slice.call(arguments); args.unshift( 'send' ); __gaTracker.apply(null, args); }; var __gaTracker = function () { var len = arguments.length; if ( len === 0 ) { return; } var f = arguments[len - 1]; if ( typeof f !== 'object' || f === null || typeof f.hitCallback !== 'function' ) { if ( 'send' === arguments[0] ) { var hitConverted, hitObject = false, action; if ( 'event' === arguments[1] ) { if ( 'undefined' !== typeof arguments[3] ) { hitObject = { 'eventAction': arguments[3], 'eventCategory': arguments[2], 'eventLabel': arguments[4], 'value': arguments[5] ? arguments[5] : 1, } } } if ( 'pageview' === arguments[1] ) { if ( 'undefined' !== typeof arguments[2] ) { hitObject = { 'eventAction': 'page_view', 'page_path' : arguments[2], } } } if ( typeof arguments[2] === 'object' ) { hitObject = arguments[2]; } if ( typeof arguments[5] === 'object' ) { Object.assign( hitObject, arguments[5] ); } if ( 'undefined' !== typeof arguments[1].hitType ) { hitObject = arguments[1]; if ( 'pageview' === hitObject.hitType ) { hitObject.eventAction = 'page_view'; } } if ( hitObject ) { action = 'timing' === arguments[1].hitType ? 'timing_complete' : hitObject.eventAction; hitConverted = mapArgs( hitObject ); __gtagTracker( 'event', action, hitConverted ); } } return; } function mapArgs( args ) { var arg, hit = {}; var gaMap = { 'eventCategory': 'event_category', 'eventAction': 'event_action', 'eventLabel': 'event_label', 'eventValue': 'event_value', 'nonInteraction': 'non_interaction', 'timingCategory': 'event_category', 'timingVar': 'name', 'timingValue': 'value', 'timingLabel': 'event_label', 'page' : 'page_path', 'location' : 'page_location', 'title' : 'page_title', }; for ( arg in args ) { if ( ! 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Yes, using cPanel would also work.
Question for you: Are you seeing the slideshow at the top of the homepage at the link provided above?
Yes, I was able to see the issue but since you pointed out that the issue happened right after the update. It’s possible that some of the files may have been corrupted which has caused your slideshow to fail. That’s why I asked to remove the MetaSlider plugin files from your site and re-upload them again.
Arreane,
Thanks so much for your responses. I have since discovered that others can see the photos, and I can see the photos when I use another browser. So this problem seems to be specific to my computer, on Chrome, and only for this website!
I have restarted chrome, restarted my computer, cleared my cache and cookies, but none of that has helped.
If you have any ideas, that would be great, but I understand now that this isn’t a WordPress issue.
- The topic ‘Failed update, Metaslider not working’ is closed to new replies.
