Failed Transactions and no Cause name on Notification

  • Resolved dalooch

    (@dalooch)


    8 years, 5 months ago

    I have has Give installed on my site for a while now. About 3 weeks ago, after updating, we get 50% failed transactions out of all the donations. The confusing part is that ther transaction gets processed through PayPal with no problems, but then the donor gets a receipt saying their transaction failed. I can not figure out what is causing this, but it’s becoming a big problem, since we are a non profit. The other problem is when we receive the notification that a donation was made. It used to say the name of the Cause, followed buy the donation amount written out. Now it only shows the donation amount, which is useless, since below that field the donation amount is shown using numbers and currency symbol. Please help us rectify these things as soon as possible. Thank you in advance for a quick reply

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hey @dalooch – We have seen a number of reports of this happening within the past week and are working hard to track down the exact cause. When we pinpoint the issue, you can expect a prompt update if it’s a problem occurring within our code.

    For your second question, the {donation} tag will output the form name followed the donation level if it is a multi-level form. If you’re using a multi-level form you may need to add text to the various levels. Knowing a bit more about how your email and form is setup would help me troubleshoot further. Note, you can also add the {amount} tag next to the {donation} but it sounds like you’re already using that tag.

    Hi there,
    I am experiencing the same problem! This is a huge client https://nvsuicideprevention.org/ for me and they are getting about 50% failed transactions, even though they are going through on paypal. We then have to manually change them to complete.
    I have no idea what to do!
    Please help!!
    thank you,
    Jessica

    Plugin Author Devin Walker

    (@dlocc)

    Hey Guys – We version 1.6.3 which takes care of the issue with PayPal. Please update and let me know if you notice anymore issues!

    Arvind Singh

    (@arvindsinghu)

    @dalooch hi , I would like to tell you that give has a new updated version with all paypal bugs fixed and also give has launch a new addon called Give Form Countdown . I love this add-on as it provide a countdown timer . I think you should check this feature once.

Viewing 4 replies - 1 through 4 (of 4 total)
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