failed transaction via credit card

  • Resolved elimizrahi

    (@elimizrahi)


    1 year, 11 months ago

    Hi,

    i get a transaction failed on woocommerce when buyer tries to pay with credit card.

    just to make sure there’s no mistake with the card details, i ask my friend to try and purchase with his card, i get the same results with this error details:

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-TRANSACTION_REFUSED PayPalGateway.php:525 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-TRANSACTION_REFUSED OrderEndpoint.php:327 Order status changed from Pending payment to Failed.

    i made sure on my plugins and WordPress is updated to the latest version.

    please advise.

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Thank you for reaching out to us, we are here to help.

    This error response is usually related to the funding method on the payer account not being allowed to perform this transaction. Choosing a different payment source within the PayPal account should resolve the error.

    Since the PayPal API refuses the transaction, there is not much you could do about it apart from asking the customer to pay with a different method within PayPal. The plugin does not influence this behavior, it simply displays the notification that is being pushed by the PayPal payment server. If you want to have this refused transaction reviewed or investigated, please reach out to PayPal Merchant Technical Support. You will need to provide them with the transaction ID or Debug ID in order to do a review.

    Since there is nothing we can do to resolve this issue from our side (the plugin), we will mark this thread as resolved.

    Kind regards,
    Joost

Viewing 1 replies (of 1 total)
  • The topic ‘failed transaction via credit card’ is closed to new replies.