Failed to send email to customer

  • Resolved thoongchunonn

    (@thoongchunonn)


    2 years, 2 months ago

    Hi, I’m using this plugin to send the tracking code to customer via email. However, customers cannot receive the email. And I found my debug file and saw the error code like below:

    [14-Sep-2022 09:03:12 UTC] PHP Fatal error:  Uncaught Error: Class 'wcast_partial_shipped_customizer_email' not found in /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/themes/porto-child/woocommerce/emails/customer-partial-shipped-order.php:21
Stack trace:
#0 /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/plugins/woocommerce/includes/wc-core-functions.php(364): wc_get_template()
#2 /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/plugins/woo-advanced-shipment-tracking/includes/emails/class-shipment-partial-shipped-email.php(112): wc_get_template_html()
#3 /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(567): WC_Email_Customer_Partial_Shipped_Order->get_content_html()
#4 /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/plugins/woo-advanced-shi in /home/hencestudi/domains/hencestudio.com/public_html/staging/wp-content/themes/porto-child/woocommerce/emails/customer-partial-shipped-order.php on line 21

    And the email customizer also display “There has been a critical error on this website.”

    Anyway to solve this problem?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zorem

    (@zorem)

    Hi @thoongchunonn,

    We did some changes to the Partially Shipped email template. You need to take the latest Partially Email template from our plugin and change it to your child theme to fix this.

    Thanks

    Thread Starter thoongchunonn

    (@thoongchunonn)

    Thank you for your fast response.

    I will do change the email template later.

    Anything will update here.

    Thank you so much.

    Thread Starter thoongchunonn

    (@thoongchunonn)

    Hi,

    the partially shipped email is worked properly now.

    Thank you so much

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Failed to send email to customer’ is closed to new replies.