• Resolved ashokkumawatasm

    (@ashokkumawatasm)


    When I try to add text and image in story both a time its given me error.

    Failed to save the story: The response is not a valid JSON response.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    This most likely means there is an issue from another plugin or theme that interferes with Web Stories. Try temporarily deactivating all other plugins to see if this still occurs.

    Please share your website URL and your site health data (wp-admin -> Tools -> Site Health -> Info -> Copy to clipboard) as a starting point.

    Thread Starter ashokkumawatasm

    (@ashokkumawatasm)

    https://prnt.sc/49PL_ovYuAPA

    Here is the listing

    Plugin Author Pascal Birchler

    (@swissspidy)

    Please go to the “Info” tab on that page and click on “Copy site info to clipboard” and then paste the result here.

    Thread Starter ashokkumawatasm

    (@ashokkumawatasm)

    ` wp-core

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    wordpress_path: /home/u172062035/domains/pythoncentral.io/public_html
    wordpress_size: loading…
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    uploads_size: loading…
    themes_path: /home/u172062035/domains/pythoncentral.io/public_html/wp-content/themes
    themes_size: loading…
    plugins_path: /home/u172062035/domains/pythoncentral.io/public_html/wp-content/plugins
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    advanced-cache.php: true wp-active-theme

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    auto_update: Disabled wp-plugins-active (32)

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    VigLink: version: 1.0.6, author: VigLink, Auto-updates disabled
    Web Stories: version: 1.37.0, author: Google, Auto-updates disabled
    WordPress Importer: version: 0.8.2, author: wordpressdotorg, Auto-updates disabled
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    WP Crontrol: version: 1.17.0, author: John Blackbourn, Auto-updates disabled
    WPForms Lite: version: 1.8.9.6, author: WPForms (latest version: 1.9.0.4), Auto-updates disabled
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    Yet Another Related Posts Plugin (YARPP): version: 5.30.10, author: YARPP, Auto-updates disabled
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    Security by CleanTalk: version: 2.137, author: CleanTalk Security (latest version: 2.141), Auto-updates disabled
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    Wordfence Security: version: 7.11.6, author: Wordfence (latest version: 7.11.7), Auto-updates disabled wp-media

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1809
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    imagick::RESOURCETYPE_AREA: 2 TB
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    imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
    imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
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    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/u172062035/domains/pythoncentral.io/public_html/wp-content
    WP_PLUGIN_DIR: /home/u172062035/domains/pythoncentral.io/public_html/wp-content/plugins
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    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    fonts: not writable
    mu-plugins: writable web_stories

    web_stories_version: 1.37.0
    web_stories_db_version: 3.0.16
    web_stories_amp_version: 2.5.3
    web_stories_cdn_url: https://wp.stories.google/static/19
    web_stories_dev_mode: false
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    web_stories_enabled_experiments: No experiments enabled
    web_stories_libxml_version: 2.10.2 wpforms

    version: 1.8.9.6
    lite: September 21, 2022 at 5:46 pm
    upload_dir: Writable
    total_forms: 1
    total_submissions: 3115
    Plugin Author Pascal Birchler

    (@swissspidy)

    Thank you. We can use this to try to reproduce your environment.

    At first glance, I don’t see anything weird from the outside.

    However, you will see in the screenshot you shared that there is an issue with your site that says “The REST API encountered an unexpected result”. That’s likely what’s causing the issue with Web Stories.

    Please try temporarily disabling all plugins and switch to a different theme, then check if the issue still exists.

    Thread Starter ashokkumawatasm

    (@ashokkumawatasm)

    @swissspidy, Thanks for reply, I tried but its still not working,

    https://prnt.sc/nxtSdxAuhv0H

    In this screenshot you can see its removed from recommended section.

    What is the issue with this Plugin.

    Thread Starter ashokkumawatasm

    (@ashokkumawatasm)

    didn’t reply?

    Plugin Author Pascal Birchler

    (@swissspidy)

    What is the issue with this Plugin.

    Most likely it is not an issue with this plugin, but caused by something else interfering with it. This could be coming from some unexpected output by another plugin or theme, like an error message for example, which then breaks the JSON.

    It would be easiest to ask your site developer for help with a technical issue like this, as they can more easily identify and address the problem. So I’d recommend that.

    If you are tech savvy you can also try this:

    1. Open the Web Stories editor
    2. Open your browser’s developer tools (Ctrl/Cmd + I or press F12)
    3. Switch to the Network tab and filter by XHR and “web-stories”, then try to save the story to trigger the issue. It should look like this: https://i.imgur.com/9C5B4l3.png
    4. Click on the entry that should have been added to the list after the click. Then select “Response”. It should look like this: https://i.imgur.com/mViRq6v.png
    5. Share a screenshot of what you’re seeing.
    Thread Starter ashokkumawatasm

    (@ashokkumawatasm)

    It’s Showing my this Error

    https://prnt.sc/Ipt8rDPOhT4C

    I am using Cloudflare on my website.

    Thread Starter ashokkumawatasm

    (@ashokkumawatasm)

    Finally solved it, It was Cloud flare issue.

    Mentioned in screenshot below.

    https://prnt.sc/vYcDY6XMtwP0

    Thanks

    Ashok

    https://wpcode.blog

Viewing 10 replies - 1 through 10 (of 10 total)
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