Failed to save the story

  • Resolved estherdesales

    (@estherdesales)


    2 years, 11 months ago

    Hi, I’m having trouble saving my stories.

    When creating it, everything goes fine, but when I save the draft or even publish it, aren’t made the changes, and I get the message of “Failed to save the story.” Could you tell me how to proceed?

    My plugin version is 1.19.0
    And my WordPress version 5.7

Viewing 3 replies - 1 through 3 (of 3 total)

  • @estherdesales Hi there, thank you for reaching out. Sorry to hear you are having issues saving the story. Hopefully, we can determine what is causing the problem. Could you please answer a few questions and help us gather a few more details?

    1) Did you previously have background audio in the story you are trying to save? Did the background audio get removed at any point?

    2) Could you please open your developer tools and check for any browser console errors?

    3) Could you provide your Site Health information? You can share privately if you prefer.

    @estherdesales Hello, are you still having issues with saving stories? We’ll be happy to help if you can provide the above details.

    @estherdesales We will mark this topic as resolved since there has not been a response. Please open a new support topic if you have any questions. Thanks.

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