Failed to save product

Hi @thecreator01

Thank you for reaching out — we’re happy to help!

while creating or updating a product, when I add a file or file download link to the Dowloads field and try to update the product, I encounter the “Failed to save product” error.

https://ibb.co/m08T5qH

From what I gather, this happens when the New product editor (beta) option is enabled, in the screen at wp-admin > WooCommerce > Settings > Advanced > Features. While testing this on a test site of mine, I was not able to reproduce the issue, with WooCommerce version 8.9.3 activated.

To clarify, did you already have a chance to test with that option disabled, and see if the issue persists, or otherwise?

Also, I do not use the customer account registration feature. When a guest customer places an order, will the download link be emailed to the customer when I confirm the order?

Upon processing and payment of the order, the customer receives an invoice/order confirmation containing a clickable link to download. Further details can be found at the document linked here.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

Hello, thank you very much for your reply. @anastas10s

Yes, when I disable the New product editor feature, everything works fine as it should.

Hey, @thecreator01!

That’s great to hear.
It is possible that your theme or a plugin you have is not compatible with the new product editor yet and is causing the issue.

You can keep using the regular product editor, but if you want to figure out what is causing the issue with the new product editor, you can run a conflict test, which you can read more about it here.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Hi there ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.