Failed to retrieve shipping label refund status

  • Resolved guidoh

    (@guidoh)


    5 months, 3 weeks ago

    For the past days we’ve been printing and shipping hundreds of labels. Suddenly, this morning, things started to break down. Whenever I purchase a label, the software does not proceed to print the label, as it did before. Instead, it just sits on the product shipment page.
    The label is purchased, however, because when I refresh the order page, label info and tracking number are displayed for 2 seconds before an error message pops up, saying either “Failed to retrieve shipping label refund status:” or just “There has been a critical error on this website” without any more info.
    It makes it impossible to access and print the labels. This means, our shipping has come to a complete standstill at this point!

    Please advise what to do and/or what the culprit may be.

    [Edit: When I try to access older label that have already been processed and delivered, I get the following error on the screen – “Failed to retrieve shipping label refund status: Failed to fetch” – and the tracking info is not displayed either.]

    • This topic was modified 5 months, 3 weeks ago by guidoh.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)

  • I roll backed to woocommerce paypal payment version 2. 7.0. still no luck

    Hey everyone!

    A fix for this issue is set to be included on WooCommerce PayPal Payments version 2.8.0, which is scheduled to be released soon.

    As mentioned before, this can be worked around either with a temporary downgrade to?version 2.7.0. Now there’s a second one: by installing the latest?pre-release version 2.8.0-rc1.

    If you rolled back to 2.7.0 and the issue persists or if you need further help, per WordPress forum guidelines, please open up a new thread for this so that we can keep things organized and offer more personalized support for you. We’ll be happy to help you out with this over there!

    Have a wonderful day!

    anthonyulrich

    (@anthonyulrich)

    We are also experiencing this issue! Still no solution found. We do not use Paypal

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @anthonyulrich,

    Sorry to hear that you are experiencing a similar issue.

    Per WordPress?forum guidelines, would you mind?opening up a new thread?for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

    Thanks!

    anthonyulrich

    (@anthonyulrich)

    Yes, I did that after writing here. All set

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hi anthonyulrich,

    That’s great to hear! Thanks for letting us know.

    I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic.

    Best regards.

Viewing 6 replies - 16 through 21 (of 21 total)
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