Failed to retrieve account session. Please try again later.

Hi @dynamitas,

Thank you for the clarification and for providing all the details. To troubleshoot the issue, could you please deactivate all other plugins, leaving only WooCommerce, WooPayments, and JetPack active? Also, switch to the Storefront theme.

After that, deactivate and uninstall Jetpack, then clear your browser cache, site cache, and WooPayments cache by following the instructions here: https://woocommerce.com/document/woopayments/testing-and-troubleshooting/#clearing-account-cache.

Once done, reinstall Jetpack and try reconnecting to see if the issue is resolved.

Hi @mosesmedh, I cannot change my theme, I want to mention that all of my plugins and themes are using the latest version.

The Jetpack solution doesn’t help.I’ll try clearing all of the cache once again to see if it would help, will keep you posted.

Hello dynamitas,

Thank you for your reply.

Clearing the cache or disabling it for a while is a good idea.
Let me know how that goes.

Meanwhile, could share your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.
Then paste it here in a Code block.

Looking forward to your response. ??

Hello @doublezed2,

I’ve already done all basic troubleshooting, disabled CDN, disabled LiteSpeed Cache and cleared all of the cache files from the file manager directly.

WC Status report: https://pastebin.com/N96h5Td1

• This reply was modified 1 month, 2 weeks ago by dynamitas.

Hello dynamitas,

Thank you for your reply.

After reviewing your site’s system status report I noticed that logging is disabled for WooPayments.
Are you able to access the Advanced Settings?
If yes, could you enable it in the Advanced Settings?

After you enable the logging, please try to continue the setup again and check if new log entries appear under WooCommerce > System Status > Logs.

In the first message, you mentioned this error.
Could you share a screenshot of the log?
I want to check for any other clues like the total count and date when it occurred.

PHP Deprecated: Hook woocommerce_rest_api_option_permissions is deprecated since version 6.3.0 with no alternative available. in /home/u929254612/domains/modded.lt/public_html/wp-includes/functions.php on line 6085

Lastly, the system status report shows you have enabled object cache and Litespeed.
I suggest you disable them while we troubleshoot this problem.

Looking forward to your response. ??

Hey @doublezed2,

Here’s the error log that has generated: https://pastebin.com/hfvNxDv5

Here’s the currenty system report: https://pastebin.com/QzS9eKM5

Hello dynamitas,

Thank you for your reply.

I have reviewed the error log and the report you shared.
It looks like the problem is with your WooPayments account.

The problem you are facing is common with incomplete or under-construction stores.
To help you further, I recommend you create a ticket via your WooCommerce.com account.
This way our Happiness Engineers can inspect your account and website.

Let me know if you have any questions.

Best regards.

Hello @doublezed2, thank you for your help, will contact for sure!