Failed to process the payment. [UNPROCESSABLE_ENTITY] #error-PAYMENT_DENIED

  • Resolved xclone

    (@xclone)


    1 year, 6 months ago

    Good morning! I have a brand new woocommerce site setup and I have made a test payment with no issues however 2 users both had their payments fail and received the same message below:

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED CreditCardGateway.php:410 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYMENT_DENIED OrderEndpoint.php:332 Order status changed from Pending payment to Failed.

    I am fairly certain everything is setup on my side and I am using Paypal over stripe or WooPayments. Any advice you have would be amazing!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter xclone

    (@xclone)

    It’s worth noting I am not seeing any failed activity in Paypal, so is it their bank stopping the transaction?

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @xclone

    The error you have encountered, specifically PAYMENT_DENIED, is not directly related to the functionality of our plugin, but rather to the payment method that is being utilized within it. In most scenarios, such issues arise when a bank or PayPal itself decides to deny the transaction.

    I’d kindly recommend getting in touch with PayPal Merchant Technical Support for more detailed insight. As much as we’d like to assist directly, our scope is limited since we don’t have access to PayPal’s backend logs.

    If there are any technical concerns or questions you might have regarding our plugin, please don’t hesitate to reach out. We’re here to help.

    Kind Regards,

    Krystian.

    Thread Starter xclone

    (@xclone)

    Thank you Krystian! I truly appreciate your quick response. This is the first time i’ve ever setup a cart and wanted to make sure it wasn’t a misconfiguration on my side.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @xclone

    To check if everything’s set up correctly, it’s a good idea to test with a sandbox account. For a detailed guide on how to do this, you can refer to the following documentation.

    You won’t need to make live payments, and it’s always recommended to conduct tests in a staging site environment first.

    Hope it helps!

    Kind Regards,

    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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