Failed to process the payment. Please try again or contact the shop admin.

Hello @taura20

Thank you for reaching out to us, we are here to help.

The error you are encountering (PAYER_CANNOT_PAY) seems to be more a notification that is sent to the plugin by the payment method provider (bank) for the individual customer and the payment option they are using.

Our plugin is most of the time only forwarding these type of notifications to the front end. There are 2 things you could do:
– Contact PayPal Merchant Technical Support and provide them the Transaction ID and/or Debug ID and have them check and explain what occurred here.
– We could take a look at the logs for this occurrence. This would require you to have the logging function to have been activated before this issue occurred. Otherwise, you need to activate it now and send the logs to us in case new instances of this issue occur.

In order to get the error logs from our plugin, you will need to enable “logging” on our plugin’s settings. You can enable logging here:
– WooCommerce > Settings > Payments > PayPal > Connection > “Logging”.

After you have done this, the next time you encounter this error, a log should be added to your logs here:
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Hi

I opened a ticket through service desk. also attached the log file with that.

Thanks

Thank you, @taura20. I have responded to your support request and will mark this thread as resolved. We can always update this thread once we figure out the problem with your site.

Kind regards,
Joost