Failed to process the payment.

  • Resolved njali909

    (@njali909)


    2 years ago

    Hello Support,

    My subscription working fine first time, but on renewal I get following error:

    Please guide me what is the problem?

    Failed to process the payment. Please try again or contact the shop admin.

    [UNPROCESSABLE_ENTITY] The requested action could not be performed,

    semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-TRANSACTION_REFUSED

    Thanks,

    Anjali

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @njali909

    Thank you for reaching out to us, we are here to help.

    This error (TRANSACTION_REFUSED) response is usually related to the funding method on the payer account (like the bank card/account they use). Choosing a different payment source within the PayPal account should resolve the error. Since the PayPal API refuses the transaction, there is not much you could do about it apart from asking the customer to pay with a different method within PayPal. You could ask PayPal Merchant Technical Support if they can give you more details on this response, but I would expect they will give you a similar answer.

    I hope this answered your question. Please let me know if you have anymore or if we can mark this thread as resolved.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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