Failed To Perform

I was testing it out for 30 days and the bot failed to notify me every time there was an unanswered question. Even after setting up a bunch of test questions and directing them to answers it still failed when an actual client showed up. For instance, I had a question set up if someone typed in ‘Help’, ‘help’, ‘help me’ and like 6 other variations and was directed to a specific response. Worked when I tested it but failed in the real world.
This resulted in countless lost business and I have since switched back to my old bot as it at least triggered a notification when someone triggered one of those words. I gave it 3 stars instead of 1 star because it’s a nice bot, easy to set up and use if it worked properly.