Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/?rel=support

    If you contact us through our form, please make sure to include a link to this thread in your message.

    Thread Starter Sopra27

    (@sopra27)

    Hello,

    thanks for your response.
    My website is foxprime.net

    Thanks

    Plugin Contributor Richard Archambault

    (@richardmtl)

    It looks like something on your site is trying to enqueue some Google fonts, but the link is incomplete. We don’t actually use that anymore in the plugin though:

    https://github.com/Automattic/jetpack/search?q=open-sans-css&type=Code

    So I’m not entirely sure that this is caused by Jetpack. Does the issue go away if you deactivate Jetpack temporarily? If it doesn’t, then something else in your site is causing this (maybe your theme?).

    Thread Starter Sopra27

    (@sopra27)

    With jetpack activated

    View post on imgur.com

    With Jetpack desactivated

    View post on imgur.com

    Plugin Contributor James Huff

    (@macmanx)

    Would you please try switching off your Jetpack modules one-by-one until you find the exact one causing the conflict?

    It’s easiest to do that from the All Modules view: https://jetpack.com/support/control-jetpacks-modules-on-one-page/

    Thread Starter Sopra27

    (@sopra27)

    Ok so,

    Jetpack activated and all modules desactivated. No problem.
    With “Likes for comments” activated, the problem appear ! It’s the only one module

    we know the culprit ??

    it’s the only module I use that is impacted. The others have no apparent problem.

    Plugin Contributor James Huff

    (@macmanx)

    Hm, that’s very interesting. I’m not able to duplicate the problem though, which brings me to the next thing to troubleshoot.

    First, please make sure that your browser is up to date by visiting https://whatbrowser.org/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

Viewing 7 replies - 1 through 7 (of 7 total)
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