Failed to import images from media library

  • Resolved marianowo

    (@marianowo)


    2 years, 10 months ago

    Hi, today I update to Version 1.6.4 and when I try to import images from media I receive this message:
    “Failed to import images from media library”
    I’m hosted on Namecheap and the server is running PHP 7.2.34.
    Any idea?
    Thanks.
    Regards.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

  • Hi, I also facing the same problem with the latest v1.6.4 today.
    Please help to fix it soon. I keep receiving this message – “Failed to import images from media library” while all the picture already available in my Media storage.

    br,
    Lew

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Can you please make sure that it is not a conflict with other plugins and Themes?

    Please try to deactivate the rest of your plugins and check the gallery ordering. See whether the problem persists then as well.
    Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.
    You can re-activate the plugins and change the theme back again after troubleshooting.

    Please inform us of the results.

    Thanks!

    Have a nice day!

    I have changed the theme and removed all other plugin except for Photo Gallery. Issue still remain even with only 1 Photo Gallery Plugin as it still can’t load my newly uploaded image today from my Media Library.

    br,
    Lew

    • This reply was modified 2 years, 10 months ago by yllew.

    I am getting the same error. Prior version was working fine. V.1.6.4 auto updated and now I cant add any more images to the gallery.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We are kindly asking you to provide PHP error log.

    You can contact your Hosting server and ask them to provide this information.

    Thank you in advance!

    Have a nice day!

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    You can use the following form for sharing the information.

    Thanks!

    Have a nice day!

    I have requested the PHP error log from my hosting provider but I believe this will take some time. @kimabaghdasaryan In the meantime, is there any way I can revert Photo Gallery to the older version of V1.6.3? It was working fine previously before the update.
    Please advise.

    br,
    Lew

    This is what I found in the log [15-May-2022 23:28:48 UTC] PHP Parse error: syntax error, unexpected ‘)’ in /home/xxxxx/public_html/wp-content/plugins/photo-gallery/filemanager/UploadHandler.php on line 726

    Thread Starter marianowo

    (@marianowo)

    The new update works good for me.
    Thanks for the fix!
    Regards.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We have updated the plugin, and it should fix the issue with uploading.

    Can you please update and let us know if it works for you?

    Thanks!

    Thread Starter marianowo

    (@marianowo)

    Yesterday I wrote that it’s working good now.
    Thank you.
    ??

    Its working for me now too – thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
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