Failed to get business entity

Hello @danapb

Thanks for your patience, and we are sorry you are experiencing this issue. In order to best assist you, can you please create a support ticket here.

You will first be prompted to log into your TikTok for Business Account. You can log in to your existing account using the credentials you used to create your TikTok Ads Manager account. If you do not have one, then please follow the steps to create a new account.

Thank you,

The TikTok for Business Team

Hello @danapb ,

If you are able to provide log files from the past 3 days, this can accelerate the process of troubleshooting the error code you are seeing. You can include the log files within your support ticket or respond to this message with the file attached.

To retrieve your WooCommerce activity logs by following the steps below:

• Select WooCommerce on your sidebar menu
• Select Status > Logs
• Type in “tiktok_for_woocommerce” in the search bar menu and select view.
• Copy the entire log (drag and select all the way to the bottom of the screen to ensure you select and copy the full log). Note that logs are organized by date, so be sure that you are copying the logs from date when you installed the plugin or from the most recent date.
• Paste the logs into notepad and saved as a .txt file

Thank you,

The TikTok for Business Team

Hello,

Thanks for getting back to me and for the information about getting the Woocommerce logs.

I have now submitted these under a new support ticket on TikTok Customer Support – ticket ID 1306976

Hopefully this will help.

Thanks,

Dan