• Resolved Angie Simons

    (@skyetek)


    Trying the free version for the first time and recieved an error message

    “Failed to generate Critical CSS”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @skyetek,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    I see that your Jetpack connection isn’t working as expected, which should be the cause of the Critical CSS problem.

    There are a few things you can do to fix the connection:

    • ensure our IPs range is in the fully allow list for you host and servers: https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
    • check for any security/caching plugins you may have enabled, and try temporarily disabling them to see if it fixes the problem.
    • search for any firewall on your server-side that might be blocking the communication with the xmlrpc.php file – your host should be able to help you with that.

    Once these are done, cycle the Jetpack connection by deactivating Jetpack in your wp-admin dashboard at Plugins > Installed Plugins and then reactivating it and connecting to WordPress.com again.

    More info on how to do that can be found here: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    Let me know how you go, and we’ll take it from there if necessary. Thanks!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @skyetek,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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