Failed to connect to WordPress.com

  • Resolved yvesbriend

    (@yvesbriend)


    2 years, 11 months ago

    Hi
    When I clic on Get started I have this message
    Failed to connect to WordPress.com

    Don’t understand
    Can you please help ?

    Yves

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  • Thread Starter yvesbriend

    (@yvesbriend)

    Ok fix the bug

    Hi there,

    Thanks for contacting us. You’re likely seeing that error because the pre-flight connection process to WordPress.com which we use to power many of our services doesn’t finish successfully.

    In order to use Jetpack Boost on your site, you need a publicly accessible WordPress site, so there should be no password protection or Coming Soon or Maintenance Mode plugin in use. You also need a publicly accessible XML-RPC file.

    You can learn more from our support page focusing on where we answer the question, “What do I need in order to run Jetpack Boost on my site?”.

    If you need more help, please let us know your site URL so we can take a closer look.

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