Failed to add user – 400 error on version 2.5.6

  • Hi, our site was running version Campaign Monitor Forms by Optin Cat 2.5.4 and worked fine, however since updating to 2.5.6, subscribing fails with the error “? Failed to add user – 400”.

    The admin displays available subscriber lists correctly so we know that part of the plugin/API is still working. I have enabled WP debug mode but nothing related to the plugin appears in debug.log. The site is running WP version 6.4.3, it is also a multi-site. The server is running PHP 7.4.33.

    I have reverted the live site to version 2.5.4 while we wait for a fix, and installed version 2.5.6 on a staging site in the hope we can email URLs to someone at FatCat Apps rather than posting them publicly here.

    Please let me know if this is possible, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Redshift404,

    Thank you for reaching out and bringing this issue to our attention.

    We appreciate you providing information about the problem. Our team will investigate this issue with the details you’ve shared.

    While we can’t promise an immediate fix, your feedback is crucial for our ongoing efforts to improve the plugin’s performance. We have logged this issue for further investigation and will explore a solution in a future update.

    At the moment, our development team is prioritizing other tasks, and we don’t have an exact timeline for when this specific issue will be addressed. However, we will be working on improving the plugin’s compatibility.

    If you have any additional details or encounter further challenges, please don’t hesitate to update us.

    Thank you for your understanding and patience as we work towards a resolution.

    All the best.

    mayankravel

    (@mayankravel)

    Getting the same error on our website. Would be great if you could resolve as early as possible.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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