Failed Stripe Payment is shown successful in woocommerce

  • Resolved isaaccheung

    (@isaaccheung)


    7 months, 3 weeks ago

    Hi! I got a transaction where the stripe payment was failed and not captured, but in woocommerce order, the order status shows processing instead of failed.

    I have the webhook set up already but still got this issue.

    How to fix this?

    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @isaaccheung

    If the order’s status was set to processing despite the payment failing in Stripe, that means you had another plugin update the order’s status. The Stripe plugin doesn’t directly set the order’s status to processing or completed.

    The Stripe plugin calls the WC_Order::payment_complete() function only after Stripe confirms via the API that the payment is successful.

    Please provide a screenshot of the order notes for this order.

    Thanks

Viewing 1 replies (of 1 total)
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