• Resolved esset

    (@esset)


    When generating campaigns I keep getting the message “Failed. Retry after some time.”

    Please advise.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author storeapps

    (@storeapps)

    Hi Stephan,

    We do understand your concerns.

    We’ll need to isolate what’s really causing this problem. Here’s something that will help:

    • Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
    • Install the free plugin Health Check & Troubleshooting on your site – this plugin is developed by the www.remarpro.com team and is pretty good at diagnosing problems in such situations.
    • Once the health check plugin is installed, keep only WooCommerce and Offermative plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
    • Here’s a nice article that explains this process.
    • If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem
    • Also, we have already sent you a reply on the support ticket raised by you on Offermative support and request you to kindly follow the suggestions given in the same reply and let us know your views.

    Thread Starter esset

    (@esset)

    Thanks. I asked for a refund as it didn’t work out of the box for me. And I simply cannot afford to do all that testing.

Viewing 2 replies - 1 through 2 (of 2 total)
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