Failed Requirements

  • Resolved astreck2

    (@astreck2)


    1 year, 4 months ago

    Hi,

    I was using your plugin to make routine backups of my site, until all of a sudden in the first step “Requirement”, the reserved files scan is failing with this message “A reserved file(s) was found in the WordPress root directory. Reserved file names include [dup-installer (directory), installer.php, [HASH]_installer.php, installer-backup.php, [HASH]_installer-backup.php, [HASH]_archive.zip|daf, dup-installer-bootlog__[HASH].txt, dup-wp-config-arc__[HASH].txt]. To archive your data correctly please remove any of these files from your WordPress root directory. Then try creating your package again.”.

    I have looked and have not found any of those files in my root directory.

    Not sure what to do to fix this issue?

    Thanks,
    Ashley

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @astreck2 ,

    Thanks for reaching out to us.

    Please try to fix this issue by clicking the button “Delete installation files” in Duplicator Pro > Tools, and try another build.

    Please let me know if this works.

    Thanks!

    Thread Starter astreck2

    (@astreck2)

    Hi, I’m actually using the free version but I did go to ‘Duplicator > Tools’ and deleted the installation files and cleared the cache, no luck.

    Appreciate the help, I’ll figure something else out.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @astreck2,

    We lost this topic somehow. Please accept our apologies for the late reply.

    Can you please let me now if you still facing the same problem?

    Thread Starter astreck2

    (@astreck2)

    No I was not able to fix this problem. I had to just do a manual backup via FTP. Thanks anyways.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    @astreck2 I’m sorry to hear that Duplicator couldn’t help you to back up your website.

    Please don’t hesitate to contact us if you have any questions. We will do our best to help you.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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