Failed processing data replace during restore

  • Resolved Eric Hepperle

    (@codeslayer2010)


    1 year, 7 months ago

    While restoring a duplicator backup from a previous host, I’m getting this error:

    failed processing data replacement: Chunk error, message: Data too long for column ‘referrer’ at row 1[/home/esdomains/public_html/dup-installer/classes/class.engine.php|391],
    wait 5 seconds and retry.
    second attempt

    This happens on Step 3 (Update Data)

    This only happens on DAF, not ZIP archives

    Why is this happening and how can I get it fixed?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @codeslayer2010 ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Please what is the solution to this???

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @sirotwo ,

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Can’t you just point me in the right direction please.
    Is it that difficult?

    Plugin Support mohammedeisa

    (@mohammedeisa)

    @sirotwo ,

    Yes, sure.

    Please get the installer log as instructed in this post: ? ? –?https://duplicator.com/knowledge-base/how-do-i-read-the-installer-log/

    You will find the error failed processing data replacement: Chunk error, message: Data too long for column?….

    When you find the error, you will need to figure out which database query that causes the problem.

    Read the database query carefully and recognize the database table and column where the issue happens.

    After that, you can fix the issue as follows:

    Alternatively, you can change the column type during the installation as follows:

    • Run the installation
    • Proceed until step 2
    • Open your destination website database using PHPMyadmin
    • Change the problematic column type to LONGTEXT in problematic table
      If you can’t change the column type to LONGTEXT, please try increasing the column length
    • Continue the installation

    If you can’t recognize the problematic table and column, please contact us at https://duplicator.com/contact/?form=1, and I will guide you to get this information.

    I hope this helps,

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @codeslayer2010 @sirotwo ,

    I’m closing this ticket for inactivity. Please don’t hesitate to contact us in a new ticket if you need any help with Duplicator.

    Thanks! 

Viewing 6 replies - 1 through 6 (of 6 total)
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