Failed print requests

  • Resolved Ferry

    (@fkemps)


    3 years, 5 months ago

    Hello,

    As of today June 17, 2021 after 16:00 hours printing stopped and jobs have status “Failed”.

    The plugin debug shows “successful init print job”, no printer output on either of the two different locations. 

    {
    "successResponses": [
        {
            "message": "successfully init print job",
            "success": true
        }
    ],
    "exceptionResponses": []
}

    Can you look into this?

    • This topic was modified 3 years, 5 months ago by Ferry.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author bizswoop

    (@bizswoop)

    Thanks for reaching out, today we released a system update and new update to the BizPrint Cloud app running on the desktop. Let’s first make sure that update to the local app didn’t fail. You can verify by the version number, latest version 1.5.3

    If you are running this latest version, we’d like to review the logs for the app to understand the failure. Please click on the BizSwoop icon, select Get Logs. Please do not post your logs on the public support forum. Submit these logs to our official support channel at bizswoop.com/support. Select the support option Printer Manager + BizPrint Cloud Service and include the necessary information along with the logs. We will follow-up directly with you.

    Same problem here!!!! Its really bad!!
    My client waiting her orders 2 hours… ??
    https://www.piripirimaghull.com
    https://www.sakaltanya.hu

    Plugin Author bizswoop

    (@bizswoop)

    We have identified the error, if previously you have set the Custom setting for the layout to 0 in the Location Settings for the printer, this is the reason print jobs are failing, as shown here: https://ibb.co/GC9Z3mC

    To solve the print fail problem, please define custom values based upon your printer model, as shown here: https://ibb.co/k2xHYkT

    Adding a defined width and height, recommended as 80 width and 2000 height will resolve a print failure. For the height setting a 2000MM will make sure the right size is cut based upon the length. Please review these Custom layout settings and update based upon the printer.

    If the issue continues, as we highlighted in the previous response. We’d like to review the logs for the app to understand the failure. Please click on the BizSwoop icon, select Get Logs. Please do not post your logs on the public support forum. Submit these logs to our official support channel at bizswoop.com/support. Select the support option Printer Manager + BizPrint Cloud Service and include the necessary information along with the logs. We will follow-up directly with you.

    Thread Starter Ferry

    (@fkemps)

    I can confirm that after the failed upgrade to 1.5.3 the problem was introduced.

    The client is 1.5.3 (latest) but in the logfile you find following issues:

    – SHA hash mismatch on download
    – duplicate block error messaged on cache file download
    – fallback didn’t work……
    – PowerShell v3 version warning (on Cashier this can’t be upgraded)

    As indicated I will upload the log file to bizswoop.com/support.

    Can bizwoop auto downgrade to v1.5.2? That will at least restore printing functionality.
    (in the logfile it is mentioned that downgrading is not permitted)

    Regards,
    Ferry

    Plugin Author bizswoop

    (@bizswoop)

    Thanks for the update Ferry.

    First. Let’s get you to successfully update to version 1.5.3. You can download the latest here: https://www.bizswoop.com/bizprint-app/, if the latest didn’t push automatically.

    After the update and confirming you are running 1.5.3, please verify you have defined custom values based upon your printer model, as shown here: https://ibb.co/k2xHYkT

    Adding a defined width and height, for example as 74 width and 2000 height will resolve a print failure. For the height setting a 2000MM will make sure the right size is cut based upon the length. Please review these Custom layout settings and update based upon the printer. The successful update to version 1.5.3 and verification of these Custom settings should resolve any print failures.

    If the fail print jobs continue, yes please contact us directly at bizswoop.com/support. Select the support option Printer Manager + BizPrint Cloud Service and include the necessary information along with the logs. We will follow-up directly with you.

    Plugin Author bizswoop

    (@bizswoop)

    Marking this as resolved in our release 1.5.5 of the BizPrint Cloud app.

    If the issue continues, please reopen the forum post, or contact us directly at bizswoop.com/support. Select the support option Printer Manager + BizPrint Cloud Service and include the necessary information along with the logs. We will follow-up directly with you.

    Thread Starter Ferry

    (@fkemps)

    Instructions to set the printing width and height did solve the problem.

    Plugin Author bizswoop

    (@bizswoop)

    Perfect, thanks Ferry for the confirmation.

Viewing 8 replies - 1 through 8 (of 8 total)
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