Failed Payments (but not Everywhere?)

  • Resolved jamesr21

    (@jamesr21)


    3 years, 1 month ago

    Hey!
    After reinstalling and re-downloading and tweaking?? over the past week? or so?
    I have been getting ‘Failed payments’ this has increased in the past 3 days?

    It appears if I order something (UK Based) it works
    if someone in USA orders it throws a ‘Failed’ (this is from a trusted friend)
    Someone JUST ordered on PayPal from the Netherlands and it worked no problem?

    Im at a loss what to do now?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @jamesr21,

    Does the issue persist with the default theme Storefront and with all plugins except for WooCommerce and PayPal Payments disabled?

    If you encounter too frequent failed orders with the PayPal Card Processing, we would suggest temporarily disabling the feature in favor of the default credit card button as reports suggest it may working be working more reliably in some environments while we are investigating.

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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