Failed Payments

  • Resolved mainstreetstores

    (@mainstreetstores)


    2 months ago

    Getting a lot of failed payments that are categorized as ‘low risk for fraud’ transactions. This is the error I’m getting:

    Braintree (Credit Card) Payment Failed (Status code risk_threshold: Gateway Rejected: risk_threshold

    These orders are fraud risk of 0-5%. We have our medium risk threshold set to 25% so I don’t understand why these would not be processed.

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @mainstreetstores

    The error message you’re seeing is typically related to the risk threshold settings in your Braintree account.

    Even though you’ve set your medium risk threshold to 25%, these transactions are being rejected. It’s possible that there might be other risk rules set in your Braintree control panel that are causing these transactions to be declined.

    I recommend reviewing all your risk settings in your Braintree account. If you’re still facing issues after reviewing these settings, it might be best to reach out to Braintree’s support team, as they have more visibility into your account settings and can guide you through any necessary changes.

    Hope this helps! Please feel free to get back to us if you have any more questions or need further assistance.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.