Failed payment removes tip amount

  • mtm100

    (@mtm100)


    11 months ago

    Hello, thanks for the great plugin. We use the woocommerce square plugin to process payments. when a customer enters wrong info and the payment fails, it removes the tip amount when the page refreshes with the error message. When the customer corrects the info and the payment processes the tip is no longer included.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @mtm100 ,

    You have placed the tip options on the checkout instead of the cart page, right? Please try to change to the cart page so the tip amount can be carried over to the checkout page.

    If that doesn’t help, please make some screenshots or screen recording video so that I can check it further for your case.

    Best regards.

    Thread Starter mtm100

    (@mtm100)

    Yes I have it right above the payment box on the checkout page. This is where I prefer to have it. If for some reason payment is declined the tip is removed so that when the customer completes the order the failed order has the tip but the completed does not. Is there a way to make it stick so it doesn’t go back to no tip in case of errors during checkout?

Viewing 2 replies - 1 through 2 (of 2 total)
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