failed orders?

  • Resolved soflauto

    (@soflauto)


    1 year, 9 months ago

    recently we stopped seeing failed orders on the WooCommerce orders page, we ran through the motions to produce a failed order and still no information was put on to the orders page

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @soflauto

    Thank you for reaching out! From what I gather, not receiving failed orders is a good thing.

    Just to clarify, what motions were used to produce a failed order?

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/, or https://pastebin.com/, and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist/Pastebin link here in your reply, once you have that.

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

    Roxy

    (@roxannestoltz)

    Hi @soflauto ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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