Failed order gets cancelled

  • Hi,

    I have a question regarding order status failed and cancelled using Mangopay.

    if a payment by credit card has failed, the order status changes to failed which is documented in the order notes.

    Secure mode: The 3DSecure authentication has failed Status der Bestellung von Zahlung ausstehend auf Fehlgeschlagen ge?ndert.
    01.04.2022 um 19:44

    So far, so predictable.

    But after that the order gets cancelled within the same minute. And as far as I read the documentation, this should only happen if the customer or administrator cancel the order, which is not the case. Here is the added order note entry:

    Bestellung vom Kunden storniert. Status der Bestellung von Fehlgeschlagen auf Storniert/Abgebrochen ge?ndert.
    01.04.2022 um 19:44

    Since this happened quite a lot (e.g. if a credit card has not activated 3D Secure) and the customers successfully booked right the failed/cancelled order I don’t think any of them actively cancelled a failed order.

    If they were able to pay for a failed order, it could be completed without creating a new order number and generating new e-mails and such.

    Is this a bug? How can the cancelled order state be prevented in such a case?

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