Failed Order

  • Resolved gilesytheking

    (@gilesytheking)


    1 year, 6 months ago

    A customer phoned yesterday stating that an error message “Something went wrong” was displayed on checkout when trying to pay with card via paypal. The order was not processed.

    The customer has tried to place the order again today. This time the order was processed, but failed. The following note was added to the order.

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_ACTION_REQUIRED CardButtonGateway.php:315 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_ACTION_REQUIRED OrderEndpoint.php:327 Order status changed from Pending payment to Failed.

    Could anyone advise what the issue may be regarding this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @gilesytheking

    As far as I can tell, the linked website is not using the PayPal Payments plugin but a third-party PayPal plugin.

    This particular error response is correctly handled by the PayPal Payments plugin, so it should not result in failed payments.
    This error can happen when the buyer is overcharged and the plugin is not handling the PayPal response: New overcapture requirements (PSD2)

    So the third-party PayPal plugin used on your site may not handle this error response adequately and then it results in an error message and a canceled payment.

    But when using the PayPal Payments plugin, this error should not result in any issues as the payment process would be restarted automatically for the buyer to confirm the new total, as PayPal recommends it.

    I hope this helps!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, and the reported issue is not related to PayPal Payments but to a different third-party PayPal plugin. So I’m marking this thread as resolved.
    If you have any further questions related to the PayPal Payments plugin, please create a new thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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