Failed opening required sub-controls-stack.php

  • Resolved stlecho

    (@stlecho)


    3 years, 10 months ago

    I’ve installed the latest version of the Elementor plugin on WordPress 5.5.3 and in the log I see the error shown underneath. What could be the cause of this error ?

    AH01071: Got error ‘PHP message: PHP Fatal error: require(): Failed opening required ‘/var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor//includes/base/sub-controls-stack.php’ (include_path=’.:’) in /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/autoloader.php on line 294PHP message: PHP Stack trace:PHP message: PHP 1. {main}() /var/www/vhosts/vbsdebrongooik.be/httpdocs/index.php:0PHP message: PHP 2. require() /var/www/vhosts/vbsdebrongooik.be/httpdocs/index.php:17PHP message: PHP 3. require_once() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-blog-header.php:13PHP message: PHP 4. require_once() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-load.php:37PHP message: PHP 5. require_once() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-config.php:78PHP message: PHP 6. do_action() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-settings.php:546PHP message: PHP 7. WP_Hook->do_action() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-includes/plugin.php:478PHP message: PHP 8. WP_Hook->apply_filters() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-includes/class-wp-hook.php:311PHP message: PHP 9. Elementor\\Plugin->init() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-includes/class-wp-hook.php:287PHP message: PHP 10. Elementor\\Plugin->init_components() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/plugin.php:531PHP message: PHP 11. Elementor\\Skins_Manager->__construct() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/plugin.php:602PHP message: PHP 12. require() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/managers/skins.php:111PHP message: PHP 13. spl_autoload_call() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/base/skin-base.php:20PHP message: PHP 14. Elementor\\Autoloader::autoload() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/base/skin-base.php:20PHP message: PHP 15. Elementor\\Autoloader::load_class() /var/www/vhosts/vbsdebrongooik.be/httpdocs/wp-content/plugins/elementor/includes/autoloader.php:330′, referer: https://vbsdebrongooik.be/inschrijvingen/

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  • Dear ,

    Thank you for contacting us and for providing information.

    We sincerely apologize for the delayed response. We have been experiencing a higher than usual volume of tickets.

    In order to provide you with a proper solution and as a first essential troubleshooting step, please make sure that your website is using the latest versions of Elementor (3.1.1) and Elementor Pro (3.0.10) after making a backup of your website.
    Also, make sure your WP site meets the basic requirements recommended for Elementor. You can check this in your WP Dashboard > Elementor > System Info. If needed, you can kindly ask your hosting provider to make eventual necessary changes for you: https://docs.elementor.com/article/38-requirements

    If the issue persists, as a second step, I then recommend you to follow this article from our help center. Please make sure to perform all its troubleshooting steps and let me know if it helps.

    I apologize for any inconvenience and I will be looking forward to hearing back from you.

    Thread Starter stlecho

    (@stlecho)

    Upgrading to v3.1.1 has solved the problem

Viewing 2 replies - 1 through 2 (of 2 total)
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