Failed messages becoming more often

  • Resolved tiagosartor3

    (@tiagosartor3)


    4 months, 2 weeks ago

    FluentSMTP has worked flawlessly for me for the past 3-4 years. However, I’ve recently noticed an increase in the rate of failed emails sent. For example, today I had 7 total sends and 4 out of 7 failed. I’m still using the same smtp configuration as when I first installed the plugin, nothing changed. Could this be an issue with FluentSMTP/WordPress or is it more likely an issue with the email provider? Thanks.

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  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @tiagosartor3,

    Thank you for reaching out to us regarding the issue you’re experiencing with FluentSMTP. I understand that you’ve been noticing an increase in the rate of failed emails sent, and I’m here to assist you in resolving this issue.

    To provide further assistance, could you please provide me with a screenshot of the failed email log, including the technical details? This will help us narrow down the source of the issue and provide you with the most relevant solution.

    Here is a guide on getting Technical Details: Email Log Technical Information and a Video as well.

    Please don’t hesitate to ask if you have any further questions or require additional assistance.

    Thread Starter tiagosartor3

    (@tiagosartor3)

    Hi @ibrahimsharif, the error log displayed on the failed e-mails is as shown:

    { "code": 422, "message": "SMTP Error: Could not connect to SMTP host. Failed to connect to server", "errors": [ "SMTP Error: Could not connect to SMTP host. Failed to connect to server" ] }

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