Failed Giropay Payments

  • Resolved stixx121

    (@stixx121)


    3 years, 8 months ago

    I have an issue with Giropay payments where some will go through ok and some will fail.

    On the 12th of February I had a failed giropay payment with the error in stripe

    “Can only make test mode charges
    You can only make test charges right now. Please activate your account to remove this limitation.”

    When I check the account, Giropay is activated and I had a Giropay payment accepted OK just a few weeks earlier.

    I already contacted Stripe support and they have said

    “We arrived to the conclusion that at this moment all of the information regarding the payment methods have been properly set on our end, I’d then kindly recommend you reach out to Woo commerce for some additional support ”

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  • Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi @stixx121,

    On the 12th of February I had a failed giropay payment with the error in stripe

    “Can only make test mode charges
    You can only make test charges right now. Please activate your account to remove this limitation.”

    Sorry to learn about the problem accepting Giropay via Stripe. Can you please go to WooCommerce > Settings > Payments > Stripe and check the Log Debug Messages checkbox. Then, test a Giropay payment or wait until another one arrives. Finally, go to WooCommerce > Status > Logs and locate the latest Stripe log from the dropdown menu. View that log and search for errors. Post those here.

    Also, be sure to double check that Stripe is in live mode in the same settings mentioned aboved. The error points to Stripe being in test mode currently.

Viewing 1 replies (of 1 total)
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