Failed getting the order for the external payment.

  • Resolved alexandrolik

    (@alexandrolik)


    2 years, 5 months ago

    Using newest WordPress/Woocommerce/Klarna Checkout/Klarna Order Management Plugins and “Klarna Checkout (V3) External Payment Method for WooCommerce” correctly modified to the payment method “Vorkasse” = ‘bacs’.
    The last few months everything went well, but now I get the error message “Failed getting the order for the external payment.” after the user checked the external method “Vorkasse” and hit the buy button. No redirection anymore, but the error message above the checkout page and the user is confused.

    The order has been noticed in Wocommerce but not as “Vorkasse”-order but as ‘via Klarna Checkout’-order –> Klarna Order Management blocked it and writes “The payment has not been finalized with Klarna.”

    What happended? Is something changed in last updates in external payment methods? Or is it a bug?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @alexandrolik ,
    What we know is that PayPal have changed the logic in their API and that’s why External Payment methods have started to not work. External Payment methods are an example code (read more here), so it’s no guarantee that it will always work. If you have experience of coding this can be fixed and how to start is to investigate how PayPal now works.

    I can update you as soon as we know if this will be fixed in the base code in the near future.

    Regards
    Linda

    Thread Starter alexandrolik

    (@alexandrolik)

    Hi @lindareinhold ,
    my issue has nothing to do with PayPal. Nothing connects to paypal API. I use ‘external paymnet methods’ for the simplest payment in woocommerce: Direct Bank Transfer (BACS). Of course I use the well known example sourcecodecode that you linked to adapt it to ‘bacs’ (in Germany ‘Vorkasse”). ‘kco-external-payment’ => ‘bacs’. It does not redirect to ‘bacs’ anymore and ends with an error “Failed getting the order for the external payment.”.

    It’s so frustrating that a simple integration of bank transfer into the checkout is not possible, that I’m considering not using Klarna Checkout anymore. I understand that Karna wants to push customers to use their services, but I can’t force my customers to do so and I have to offer them a simple bank transfer as well. As user-friendly as possible, of course.

    Many woocommerce administrators that use klarna checkout would be very happy if external payments would be properly direct integrated into the klarna checkout.

    Please update me/us if something changes with the external paymnet methods issue.

    Hi @alexandrolik ,

    I misunderstood you regarding PayPal. We have had an issue with it, and yesterday we dropped a new Klarna Checkout release regarding External Payments.

    Regarding “Failed getting the order for the external payment.”, that means that that payment provider could not be “reached“. It can depend on the payment provider, something can have bees changed in their API/code. It’s hard to say.

    Regarding Klarna and pending payment orders (order that’s not “orders”.
    Read about pending payments here    )
    As External Payment methods is a way to show External payments inside the Klarna iframe, Klarna will be the pending payment status on these orders pending orders.

Viewing 3 replies - 1 through 3 (of 3 total)
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