failed email delivery

  • Resolved StevenW123

    (@stevenw123)


    1 year, 5 months ago

    Hi,

    Whenever someone makes a typo when inputting their email address in one of my subscription forms I get this kind of message:

    ***

    An error occurred while trying to deliver the mail to the following recipients:[email address]
    Action: failed
    Final-Recipient: [email address]
    Diagnostic-Code: smtp; 550 5.1.1 [R2] Recipient [email address] does not exist here.
    Status: 5.1.1

    ***

    I then have to go to my site, search for the email address, and manually delete it. Why can’t your software remove it automatically?

    I’ve used a few newsletter/autoresponder plugins, some paid, some free, but I’ve never had one that couldn’t deal with non-existent email addresses.

    Please address this because it is a huge shortcoming in your software (which is actually pretty good in a lot of other ways. I’d buy the premium version if it wasn’t for irritating flaws like this).

    Thanks,

    Steve

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello Steve,

    I understand that you are facing issues with validating the emails before storing those in the FluentCRM Contact List. If you are using FluentForms to collect the leads then you can validate the emails using custom codes and a third-party email validation service.

    Please check our documentation here: https://fluentforms.com/docs/email-verification-with-emailable/

    So, if you use this code then the you can implement the validation feature using the custom code so it will validate if the email is a real email address before it is stored in the database.

    Let us know if this works for your use case.

    Thank you!

    Thread Starter StevenW123

    (@stevenw123)

    Hi,

    Thanks but no, that isn’t what I’m talking about.

    If someone makes a typo when typing their email address, the other software I’ve used will see the email was not delivered, so stop sending emails to that address. Your software will not do that. If someone makes a typo with your software, I get a message saying the email address does not exist and then have to manually remove it from my database. Your software should be able to stop sending to that address automatically, because it can’t be so difficult if other software can do that.

    I am NOT paying a service to check every single email address when only around 1% are causing a problem.

    Will you please fix this problem?

    Regards,

    Steve

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘failed email delivery’ is closed to new replies.