Getting Failed Cron Events

Hi @chargeup — Sorry to hear about the trouble that you have faced here!

I suspect there is an issue with Action Scheduler thus cron jobs failing. Could you please check if there fail jobs under WPForms 》Tools》under Action scheduler tab.

Also please share Site Info From Site Heath status this way we shall see any failed events.

Thank you,

I’m getting the same error on every site using WP Forms which is quite a lot. I went back and look at the cron events and it’s actually been happening since I installed the plugin. Doesn’t seem to be any issues with the Action Scheduler. I even tested using your advice.

https://wpforms.com/docs/how-to-troubleshoot-action-scheduler-issues-in-wpforms/

Here are the failed events. It’s the exact same on every site.

action failed via WP Cron: Scheduled action for wpforms_admin_addons_cache_update will not be executed as no callbacks are registered.

action failed via WP Cron: Scheduled action for wpforms_admin_builder_templates_cache_update will not be executed as no callbacks are registered.

Hope this helps.

Hi @chargeup

Before we can proceed further, could you please help us to collect some details from your site so that we can understand the root cause of the issue? To get started, could you please head over to WPForms > Tools > Scheduled Actions and share a screenshot of this page?

I’m looking forward to your response! Thanks ??

I’m unable to add images here. Is there a support email I can reach you and I can send them to you there?

Moderator note: upload images to a site like imgur.com (free, no login required) and post links to those images.

Here you go:

View post on imgur.com

Hi @chargeup

Would you mind sharing the Screenshot of the Site Health and Site information as mentioned in my previous responses.

Thanks,

Can I email you logins to take a look around? It’s happening on every site. Might be easier for you to look under the hood.

Hi @chargeup

I apologize again for the trouble you’re facing and we’d like to investigate this issue further. However, this will require a more extensive troubleshooting where login access to your site will be needed which does not conform to the rules of the www.remarpro.com support forums.

Unfortunately, our hands are tied here, we are only able to login and troubleshoot issues on sites that are running the paid version of WPForms. Please consider upgrading to a paid version of WPForms, as it includes a dedicated email support channel where our support team will be able to take a closer look at issues of this nature.

In case it helps to know, we have a refund policy where if over the first 14 days decide WPForms isn’t a good fit, then we’ll happily refund 100% of your money. No questions asked.

My apologies. I wasn’t aware of that rules. I’ll look into the paid version.

In the meantime, here is the requested Site Information.

wp-core

version: 6.1.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/customer/www/….com/public_html
wordpress_size: 58.94 MB (61803724 bytes)
uploads_path: /home/customer/www/….com/public_html/wp-content/uploads
uploads_size: 70.60 MB (74033687 bytes)
themes_path: /home/customer/www/…..com/public_html/wp-content/themes
themes_size: 40.81 MB (42793629 bytes)
plugins_path: /home/customer/www/….com/public_html/wp-content/plugins
plugins_size: 161.39 MB (169232291 bytes)
database_size: 15.84 MB (16613376 bytes)
total_size: 347.59 MB (364476707 bytes)

wp-dropins (2)

advanced-cache.php: true
object-cache.php: true

wp-active-theme

name: Astra
version: 1.0.0
author: Brainstorm Force
author_website: https://wpastra.com/about/
parent_theme: Astra (astra)
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, widgets, menus
theme_path: /home/customer/www/….com/public_html/wp-content/themes/astra
auto_update: Disabled

wp-parent-theme

name: Astra (astra)
version: 4.0.2
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
theme_path: /home/customer/www/….com/public_html/wp-content/themes/astra
auto_update: Disabled

wp-themes-inactive (5)

Twenty Nineteen: version: 2.4, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 2.1, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.7, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.3, author: the WordPress team, Auto-updates disabled

wp-plugins-active (12)

Astra Pro: version: 4.0.1, author: Brainstorm Force, Auto-updates disabled
Contact Form Entries: version: 1.3.0, author: CRM Perks, Auto-updates disabled
Elementor: version: 3.11.1, author: Elementor.com (latest version: 3.11.5), Auto-updates disabled
Premium Addons for Elementor: version: 4.9.48, author: Leap13 (latest version: 4.9.51), Auto-updates disabled
Royal Elementor Addons: version: 1.3.64, author: WP Royal (latest version: 1.3.66), Auto-updates disabled
SiteGround Optimizer: version: 7.3.1, author: SiteGround, Auto-updates disabled
SiteGround Security: version: 1.4.1, author: SiteGround, Auto-updates disabled
WP Armour - Honeypot Anti Spam: version: 2.1.2, author: Dnesscarkey, Auto-updates disabled
WPForms Lite: version: 1.8.0.1, author: WPForms (latest version: 1.8.0.2), Auto-updates disabled
WP Mail SMTP: version: 3.7.0, author: WPForms, Auto-updates disabled
WP Rocket: version: 3.12.5.3, author: WP Media (latest version: 3.12.6.1), Auto-updates disabled
Yoast SEO: version: 20.1, author: Team Yoast (latest version: 20.3), Auto-updates disabled

wp-plugins-inactive (3)

Elementor Pro: version: 3.7.3, author: Elementor.com, Auto-updates disabled
Gravity Forms: version: 2.6.5, author: Gravity Forms, Auto-updates disabled
iThemes Security Pro: version: 7.1.3, author: iThemes, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.56.1

wp-server

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.85.0 OpenSSL/3.0.8
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 5.7.39-42-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 500

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/….com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/….com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

wp_mail_smtp

version: 3.7.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Jul 17, 2021 @ 8:24pm

wpforms

version: 1.8.0.1
lite: Aug 16, 2022 @ 4:40pm
upload_dir: Writable
total_forms: 1
total_submissions: 90

I’m going to go ahead and purchase the Pro version of WP Forms and I’ll put in a ticket there.

Thanks for the help on this over here and you can go ahead and close this topic.

• This reply was modified 2 years ago by chargeup.

Hi @chargeup – Thank you ??