Fail to import the form

  • I’ve got the professional one.
    Trying to export a form from web A to import in web B.
    After clicking “import” in web B, I’ve got the below error message

    Error message: Unknown column ‘cache’ in ‘field list’

    Pls advise how to fix this.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @groovy-cfo,

    My apologies for the inconveniences. I’ve found the conflict caused in the previous update of the plugin. Please, download and install the latest update of the plugin in the web B, and then try to import the form again.

    Best regards.

    Thread Starter Chonanit Yudhasaraprasithi

    (@groovy-cfo)

    And how do I get the updated one, please?

    Thread Starter Chonanit Yudhasaraprasithi

    (@groovy-cfo)

    I mean the “professional” version. Could not find any download button for this version on your website. Only get the original version via email after buying

    Plugin Author codepeople

    (@codepeople)

    Hello @groovy-cfo,

    Visiting the same download link we sent you by email (after purchase the plugin) you would be downloading the latest update, furthermore, if you register your copy of the plugin (entering the same email address used to purchase the plugin) the updates can be installed directly from your WordPress:

    https://cff.dwbooster.com/documentation#register

    If you have other questions related with the paid versions of the plugin, please, create a ticket in my private website:

    https://cff.dwbooster.com/contact-us

    Best regards.

    Thread Starter Chonanit Yudhasaraprasithi

    (@groovy-cfo)

    Hi,

    I have followed the old email link, download & re-install, and still get the same error message. Sorry but I can’t raise any ticket in your private website I guess because I have bought it for longer than 6 months. Have tried sending many tickets earlier (asking how to move my old form from hacked / corrupted website), but no response back.

    Thread Starter Chonanit Yudhasaraprasithi

    (@groovy-cfo)

    And I have registered my email. Still get the same error message.

    Plugin Author codepeople

    (@codepeople)

    Hello @groovy-cfo,

    I’m sorry, but I’ve not received any of your emails. Please, try to create your ticket visiting the following link:

    https://cff.dwbooster.com/customization

    Please, in your ticket include a reference this this support thread.

    Best regards.

    Plugin Author codepeople

    (@codepeople)

    Hello

    I’ve found the email you sent me in the past, and I responded it on:

    Wed, May 16 2018 10:56am – Mike D.

    You should check the spam folder in your email application.

    Best regards.

    Thread Starter Chonanit Yudhasaraprasithi

    (@groovy-cfo)

    Hi, that one you responded is the one I raised through “customisation” because I thought that question did relate to customisation. But the one I raised ealier through “product support” topic (2-3 times) never got answered. I’m not sure why. May be some technical error made them never reach you?

    Anyway, I will raise this issue via “customisation” in your website then. Thank you so much. At first felt guilty to do so as if I was cheated on you if I raise support question via “customisation” form.

    Plugin Author codepeople

    (@codepeople)

    Hello @groovy-cfo,

    I’ve responded to your new ticket from my private website. Please, confirm you have received the answer (check too the spam folder).

    Best regards.

    Plugin Author codepeople

    (@codepeople)

    Hello @groovy-cfo,

    Please, indicate if you have managed to import the form in your new website.

    Best regards.

Viewing 11 replies - 1 through 11 (of 11 total)
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