• Resolved woocommerceuser4785

    (@woocommerceuser4785)


    I am facing an issue with my WooCommerce + elementor website, I have added a couple of digital products in WooCommerce and set them to downloadable, virtual, limit purchases to one item per order, and disable stock management, My site’s payment method is set to bank transfers. The issue i am facing is when the purchase is completed, there’s no download link showing.
    1. Is this necessary to setup up WooCommerce “my account” pages?
    2. If orders are going to be “on hold,” does this also affect the download link?
    3. I have not integrated payment methods yet, the only option available is bank transfer, Does this also affect the link?
    4. The website’s shop page, cart page and my account is created with elementor, is this because of that?
    5. I have attached the status report, please check and let me know if i can fix this by changing some settings or installing plugins.


    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.1.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.5
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 8.1.28
    PHP Post Max Size: 1 GB
    PHP Time Limit: 360
    PHP Max Input Vars: 5000
    cURL Version: 7.76.1
    OpenSSL/3.0.7

    SUHOSIN Installed: –
    MySQL Version: 10.11.8-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 260
    custom_css: 1
    customize_changeset: 7
    elemenfolio: 32
    elementor_library: 7
    nav_menu_item: 16
    page: 25
    post: 1
    product: 9
    revision: 329
    shop_order_placehold: 14
    wopb_builder: 1
    wp_block: 2
    wp_font_face: 33
    wp_font_family: 12
    wp_global_styles: 1
    wp_navigation: 2
    wp_template: 2
    wp_template_part: 1
    wpforms: 1
    wpr_templates: 11

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (9) ###

    Royal Elementor Addons: by WP Royal – 1.3.980
    Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.2.22
    Classic Editor: by WordPress Contributors – 1.6.3
    Elementor: by Elementor.com – 3.22.3
    Portfolio & Image Gallery for WordPress | PowerFolio: by PWR Plugins – 3.1.1
    WooPayments: by WooCommerce – 7.9.1
    WooCommerce: by Automattic – 9.1.2
    WPForms Lite: by WPForms – 1.8.9.6
    WPvivid Backup Plugin: by WPvivid Team – 0.9.103

    ### Inactive Plugins (8) ###

    10Web Booster: by 10Web - Website speed optimization team – 2.28.10
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
    Autoptimize: by Frank Goossens (futtta) – 3.1.11
    Duplicate Page: by mndpsingh287 – 4.5.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.28.0
    Trustpilot-reviews: by Trustpilot – 2.5.925
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.4.2

    Yoast SEO: by Team Yoast – 23.0

    ### Dropin Plugins () ###

    db-error.php: db-error.php

    ### Must Use Plugins (2) ###

    Object Cache Pro (MU): by Rhubarb Group – 1.18.2
    WordPress automation by Installatron: by –

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 43 KB

    ### WC Pages ###

    Shop base: ? Page visibility should be public
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: #3367 - /elementor-checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #3388 - /user-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Royal Elementor Kit
    Version: 1.0.122
    Author URL: https://royal-elementor-addons.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: /home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php
    /home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php
    /home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0
    /home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0
    /home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php version 3.9.0 is out of date. The core version is 8.6.0

    Outdated Templates: ?


    Learn how to update

    ### WooPayments ###

    Version: 7.9.1
    Connected to WPCOM: Yes
    WPCOM Blog ID: 233206141
    Account ID: acct_1PbnfAFfG60C0VF2
    Payment Gateway: ? Needs setup
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Disabled
    WooPay Incompatible Extensions: No
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Enabled
    Documents: Disabled
    Logging: Disabled

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    pattern-toolkit-full-composability
    product-pre-publish-modal
    printful
    settings
    async-product-editor-category-field
    product-editor-template-system

    Daily Cron: ? Next scheduled: 2024-07-13 18:00:25 +00:00
    Options: ?
    Notes: 8
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 144
    Oldest: 2024-06-13 15:14:15 +0000
    Newest: 2024-07-13 16:02:20 +0000

    Failed: 22
    Oldest: 2024-03-29 19:03:44 +0000
    Newest: 2024-07-12 19:15:04 +0000

    Pending: 6
    Oldest: 2024-07-13 19:35:58 +0000
    Newest: 2024-07-16 20:06:26 +0000


    ### Status report information ###

    Generated at: 2024-07-13 17:24:54 +00:00

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @woocommerceuser4785

    Is this necessary to setup up WooCommerce “my account” pages?

    Yes, it’s necessary to set up the WooCommerce “My Account” pages. This is where your customers can view their past orders and access their downloads if they bought digital products.

    If orders are going to be “on hold,” does this also affect the download link?

    If orders are set to “on hold,” it could affect the download link. The download links for digital products are usually made available once the order status is set to “completed.”

    I have not integrated payment methods yet, the only option available is bank transfer, Does this also affect the link?

    The payment method (bank transfer in your case) shouldn’t affect the availability of the download link. However, if the order status doesn’t automatically update to “completed” after the bank transfer, you might need to manually update it.

    The website’s shop page, cart page and my account is created with elementor, is this because of that?

    Using Elementor to create your shop page, cart page, and My Account page should not be causing this issue. However, you should ensure that the WooCommerce shortcodes are correctly implemented in your Elementor templates.

    I have attached the status report, please check and let me know if i can fix this by changing some settings or installing plugins.

    What is the issue you are having? For better assistance, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

    Looking forward to hearing from you!

    Thread Starter woocommerceuser4785

    (@woocommerceuser4785)

    Thanks for the reply. The issue i am facing is that i am not getting a download link after purchasing it(yes i have also checked downloads from “myaccount”), even after completing all the necessary setups for it. Is there any way I can set the onhold process to automatic (completed)?

    The cart page and shop page are created with elementor widgets, which means i haven’t installed shortcodes on them but selected them in the woocommerce settings as the pages that i want them to be.

    But i have installed the shortcodes manually on the Checkout page and My Account page.

    Thanks

    Thread Starter woocommerceuser4785

    (@woocommerceuser4785)

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @woocommerceuser4785

    It looks like the product setting is where the issue is. While creating this product, did you select virtual and downloads? For better assistance, can you provide screenshots showing the product data section? For screenshots, I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    Meanwhile, follow our detailed guide on handling digital product here: https://woocommerce.com/document/digital-downloadable-product-handling/

    Looking forward to hearing from you!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @woocommerceuser4785

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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