Facing issue for virtual, downloadable digital products
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I am facing an issue with my WooCommerce + elementor website, I have added a couple of digital products in WooCommerce and set them to downloadable, virtual, limit purchases to one item per order, and disable stock management, My site’s payment method is set to bank transfers. The issue i am facing is when the purchase is completed, there’s no download link showing.
1. Is this necessary to setup up WooCommerce “my account” pages?
2. If orders are going to be “on hold,” does this also affect the download link?
3. I have not integrated payment methods yet, the only option available is bank transfer, Does this also affect the link?
4. The website’s shop page, cart page and my account is created with elementor, is this because of that?
5. I have attached the status report, please check and let me know if i can fix this by changing some settings or installing plugins.
System Status Report### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.1.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.5
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 8.1.28
PHP Post Max Size: 1 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.76.1
OpenSSL/3.0.7
SUHOSIN Installed: –
MySQL Version: 10.11.8-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?
### Database ###
[REDACTED]
### Post Type Counts ###
attachment: 260
custom_css: 1
customize_changeset: 7
elemenfolio: 32
elementor_library: 7
nav_menu_item: 16
page: 25
post: 1
product: 9
revision: 329
shop_order_placehold: 14
wopb_builder: 1
wp_block: 2
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 1
wp_navigation: 2
wp_template: 2
wp_template_part: 1
wpforms: 1
wpr_templates: 11
### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?
### Active Plugins (9) ###
Royal Elementor Addons: by WP Royal – 1.3.980
Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.2.22
Classic Editor: by WordPress Contributors – 1.6.3
Elementor: by Elementor.com – 3.22.3
Portfolio & Image Gallery for WordPress | PowerFolio: by PWR Plugins – 3.1.1
WooPayments: by WooCommerce – 7.9.1
WooCommerce: by Automattic – 9.1.2
WPForms Lite: by WPForms – 1.8.9.6
WPvivid Backup Plugin: by WPvivid Team – 0.9.103
### Inactive Plugins (8) ###
10Web Booster: by 10Web - Website speed optimization team – 2.28.10
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
Autoptimize: by Frank Goossens (futtta) – 3.1.11
Duplicate Page: by mndpsingh287 – 4.5.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.28.0
Trustpilot-reviews: by Trustpilot – 2.5.925
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.4.2
Yoast SEO: by Team Yoast – 23.0
### Dropin Plugins () ###
db-error.php: db-error.php
### Must Use Plugins (2) ###
Object Cache Pro (MU): by Rhubarb Group – 1.18.2
WordPress automation by Installatron: by –
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
### Logging ###
Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 43 KB
### WC Pages ###
Shop base: ? Page visibility should be public
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #3367 - /elementor-checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #3388 - /user-account/
Terms and conditions: ? Page not set
### Theme ###
Name: Royal Elementor Kit
Version: 1.0.122
Author URL: https://royal-elementor-addons.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?
### Templates ###
Overrides: /home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php
/home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php
/home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0
/home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0
/home/u682016920/domains/shopeisp.com/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php version 3.9.0 is out of date. The core version is 8.6.0
Outdated Templates: ?
Learn how to update
### WooPayments ###
Version: 7.9.1
Connected to WPCOM: Yes
WPCOM Blog ID: 233206141
Account ID: acct_1PbnfAFfG60C0VF2
Payment Gateway: ? Needs setup
Test Mode: Disabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: experimental-blocks
minified-js
pattern-toolkit-full-composability
product-pre-publish-modal
printful
settings
async-product-editor-category-field
product-editor-template-system
Daily Cron: ? Next scheduled: 2024-07-13 18:00:25 +00:00
Options: ?
Notes: 8
Onboarding: completed
### Action Scheduler ###
Complete: 144
Oldest: 2024-06-13 15:14:15 +0000
Newest: 2024-07-13 16:02:20 +0000
Failed: 22
Oldest: 2024-03-29 19:03:44 +0000
Newest: 2024-07-12 19:15:04 +0000
Pending: 6
Oldest: 2024-07-13 19:35:58 +0000
Newest: 2024-07-16 20:06:26 +0000
### Status report information ###
Generated at: 2024-07-13 17:24:54 +00:00The page I need help with: [log in to see the link]
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