Facing an issues with the Image Field

  • Resolved Hemant Kothari

    (@hdkothari81)


    1 year, 9 months ago

    Hello Team,

    I hope this message finds you all in good health and spirits!

    First and foremost, I would like to express my appreciation for the excellent plugin you have developed for importing data. However, I am currently encountering an issue with the Image field.

    While attempting to upload a CSV file into the WooCommerce product, I have observed that most of the data is imported correctly. However, there seems to be an inconsistency with the import of certain image fields.

    Upon conducting thorough debugging, I have identified the root cause of the problem. The variation in the URL structure is as follows:

    Successfully Imported URL: https://domainnn.xyz/xyz_abc.jpg

    Unsuccessfully Imported URL: https://domainnn.xyz/xyz-abc.jpg

    The only disparity I have noticed between the two URLs is the presence of a hyphen “-” in the image name. It appears that when a hyphen exists in the image name, it is not being downloaded and imported into my products.

    I would like to emphasize that I have a fresh site installation, with no additional plugins installed. I have also verified that there are no conflicts with other plugins or the theme.

    I eagerly await your prompt response and resolution of this matter.

    Thank you sincerely for your attention to this issue.

    Best regards,
    Hemant Kothari

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Smackcoders Support

    (@smacksupport)

    Hello Hemant,
    I appreciate your kind thoughts regarding our plugin so much. A scheduling method is used to import the images. Please confirm whether the loading icon is visible. And Public access must be allowed to the image URL.

    Plugin Contributor Smackcoders Support

    (@smacksupport)

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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