Facebook works but Twitter doesn’t

Thanks for contacting us. I would be glad to help out, can you please include these 2 things?

1. The shortcode you are trying to use.
2. The report from the System Info page of our plugin. Click here if you are unsure how to do this. https://www.slickremix.com/docs/system-info-page/

Damon

Hi. I’ve included escaped versions of the shortcodes on the test page I linked, but here they are again:

this produces an empty feed:
[fts_twitter twitter_name=__ANAT tweets_count=6 cover_photo=yes stats_bar=yes show_retweets=yes show_replies=yes]

this works as expected:
[fts_facebook type=page id=ANAT.AustralianNetworkforArtandTechnology posts=6 posts_displayed=page_only]

### Begin System Info ###
		
SITE_URL:                 https://www.anat.org.au
Feed Them Social Version: 2.3.1

-- WordPress Configuration:
	
WordPress Version:        4.7.6
Multisite:                No
Permalink Structure:      /%year%/%monthnum%/%postname%/
Active Theme:             ANAT 
PHP Memory Limit:         256M
WP_DEBUG:                 Disabled

-- Webserver Configuration:
	
PHP Version:              7.0.22-0ubuntu0.16.04.1
Web Server Info:          Apache/2.4.18 (Ubuntu) mod_fastcgi/mod_fastcgi-SNAP-0910052141 mpm-itk/2.4.7-04

-- PHP Configuration:
	
Safe Mode:                No
Upload Max Size:          2M
Post Max Size:            8M
Upload Max Filesize:      2M
Time Limit:               30
Max Input Vars:           1000
Allow URL File Open:      On ()
Display Erros:            N/A

-- PHP Extensions:
	
FSOCKOPEN:                Your server supports fsockopen.
cURL:                     Your server supports cURL.

-- Active Plugins:

Akismet: 3.2
AskApache Google 404: 5.1.1
Breadcrumb NavXT: 5.6.0
Bulk Post Creator: 1.1
cforms2: 14.14
Feed Them Social (Facebook, Instagram, Twitter, etc): 2.3.1
Flexi Pages Widget: 1.7.3
Google Analyticator: 6.5.0.0
GTranslate: 2.8.10
iframe: 4.3
Micro Anywhere: 1.3
PHP Execution: 1.0.0
Post Avatar: 1.6.0
PS Auto Sitemap: 1.1.9
Really Simple CAPTCHA: 2.0.1
Redirection: 2.5
Smart Youtube PRO: 4.3
SubZane YouTube Plugin: 1.8.3.1.3
TinyMCE Advanced: 4.4.3
Viper's Video Quicktags: 6.6.0
WP-FileManager: 1.4.0
WP Menu Manager: 1.1.7
Zeno Font Resizer: 1.7.0

-- Custom Token or Keys added to Options Pages
-- You must have a custom token to use the feeds

Facebook App Token:         Yes
FB App ID for Like Button:  No
Twitter Consumer Key:       No
Twitter Secret:             No
Twitter Token:              No
Twitter Token Secret:       No
Pinterest Token:            No
Instagram:                  Yes
YouTube:                    No

-- Offset Post Limit:

Offset Facebook Post Limit: None
Hide Notice on Front End:   Yes

-- FaceBook & Twitter Date Format and Timezone

Date Format:                one-day-ago
Timezone:                   No

-- Fix Twitter Time:

Fix:                        No

-- Disable Magnific CSS:

Fix:                        No

-- Fix Internal Server Error:
					
### End System Info ###

Oh, it works now that I made an app and tokens. You might want to change the text at the beginning of this page: https://www.slickremix.com/docs/how-to-get-api-keys-and-tokens-for-twitter/

That says: “If you are getting an error ‘Rate limit exceeded’ you will want to follow these instructions”

Which implies this is only necessary if you are getting a specific error message.

Ah thank you for pointing that out for us! We went ahead and changed it. Glad you got everything up and running now. Thank you for using our plugin and enjoy the rest of your week ??