Facebook variant ID not syncing

  • Resolved jayce103

    (@jayce103)


    3 years, 7 months ago

    Hi all,

    So I have tried to solve this using the search results and gone through all that I could find, but I cannot get the Facebook variations to work (even though it worked on some products but none since).

    I have made sure that there is no virtual products and that all variations have stock showing. All are in the correct catalogue and I have disabled plugins to check that too. When I click update product it does give me a Facebook ID but as I said no variant ID.

    Spent too long trying to solve this so any help would be appreciated.

    Jay

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,
    Tagging along in your post because i’m having the same issue as well.
    Thanks.

    Hi @jayce103

    Sorry to hear you’re having trouble!

    You say you’ve tried a lot of things already. Have you tried to Reset Facebook Metadata for the Product and then updating? That can help to resolve this issue.

    If this has not / does not work, please can you:

    • Enable logging for the extension under Marketing > Facebook
    • Delete one of the affected products from Facebook and let it sync again
    • Share the logs for Facebook that you find under WooCommerce > Status > Logs

    We may be able to pick up some clues from the logs.

    Thanks.

    Hello @c3lab,

    We like to handle each issue separately so nobody gets lost in the shuffle, please start a new topic so we can give your situation our full attention.

    You can link to this thread if you think it will help, and if you follow neilmccreadie’s instructions and share logs in your opening post it can get us a head start.

    Thanks!

    Hi, @jayce103! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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