Facebook & Twitter links not working

  • Resolved alaska12

    (@alaska12)


    1 year, 6 months ago

    Hello when using the ultimate social media plugin and I click my Facebook and Twitter icon links it always says account:blank#blocked but I’ve doubled checked and I’m using my correct url links so what’s going on? My Instagram pintrest and rss link work though. I’m using a free version.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support alexsev

    (@alexsev)

    Thanks for reaching out @alaska12. Is your website live? We see the following error when accessing it “504 Gateway Time-out“.

    Thread Starter alaska12

    (@alaska12)

    yes it’s live I just clicked the link again and it works fine. https://www.jenniferchelsea.com

    Plugin Support alexsev

    (@alexsev)

    It seems that it’s accessible only from specific regions. Are you clicking the buttons that appear when you hover over them, such as these: https://screencast-o-matic.com/i/c0hnj3VzCPc? The primary round icons are intentionally not clickable.

    Thread Starter alaska12

    (@alaska12)

    oh no I didn’t realize you could hover over them I was just clicking them, it doesn’t give me that option to hover on mobile, atleast not for me. So when you say the round icons are not clickable, do mean: default, animated, flat, & thin?

    So you cant click them in the region of the United States? Only hover? Can you check the hover works on mobile version/mode?

    meaning the: icons only, flat square and flat squared are the only clickable ones?

    Thread Starter alaska12

    (@alaska12)

    ok now it seems to be working on my end but when I hover over the facebook icon and try to click “like” that doesn’t work just a Grey box appears

    Plugin Support alexsev

    (@alexsev)

    Hi @alaska12. The developers will look into the Facebook Like issue and get back to you.

    Plugin Support alexsev

    (@alexsev)

    @alaska12 The Facebook live button shows and works now. It could have been something temporary on Facebook’s end. Could you please confirm it works for you now?

Viewing 7 replies - 1 through 7 (of 7 total)
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