Facebook Social Link

Social link for FB is limited to group type but FB allow personal account update to pro and that just same as Group functions. So why JetPack does not to change the link limit to include personal pro account. That also limit to instagram too.

Hey @tonyks7748 – I’m not sure if I understood the issue. Could you please provide us more details to help us understand the issue correctly?

I see you mentioned “Social link for FB is limited to group type” – could you please clarify which social link you are referring to?

You also mentioned “So why JetPack does not to change the link limit” – could you please clarify this as well which link limit you are referring to?

If you want, you can also take screenshot, upload it to Google Drive, Dropbox, OneDrive or similar service, and then share the screenshot link here.

Hi there @tonyks7748,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

My FB personal account change to pro and lost my group, than I re-build a group account and can link now . But, my IG account is business and cannot link any more.

https://drive.google.com/file/d/1G__OwoQWZNyry-xZjJfu-QAyZNMkEd2P/view?usp=sharing

https://drive.google.com/file/d/1AqVeEAuf-aIaxMTr19y5pP2MM9GP8M96/view?usp=sharing

Hi @tonyks7748,

Can you confirm you can now connect with Facebook by using a page account?

About the Instagram connection issue, I’m struggling to translate the text in the screenshot to understand it better. Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread. Thanks!

Yes, after I create a new Group, it can link to my group account.

But the linking to business IG account still can not work.

I also approve that JetPack can not link to personal account regardless pro or normal.

Hi there, @tonyks7748,

I am glad to hear you have solved the Facebook connection issue. As for the Instagram connection, I can confirm you will need a Business account – you can read more about that here.

I seem to understand that the connection at your end still doesn’t work even if you try connecting an Instagram business account: is that correct? If so, we’d like to understand what’s happening at your end, granted you have followed the steps here and still doesn’t work.

We’d like you to explain how the connection issue happens, step-by-step. This helps us if we cannot replicate your specific issue on our end. Feel free to attach a screenshot in your next reply if you think it can be useful to me.?

As mentioned earlier, it’d be useful for us to know your site URL; for this reason and for the screenshot sharing (in case there are sensitive information you want to keep private), you can move the conversation to email by contacting us via this contact form. If you do that, please mention this thread, otherwise we look forward to your reply here. Thanks!

I am very sure that my IG account type is business but still cannot be connected.

Hi @tonyks7748,

I’m trying to understand the isseu and I’d like to help clarify a few things.

First, when you mentioned a “pro account,” can you clarify to what specifically were you referring to Please note that Jetpack Social currently supports Facebook Pages only. It does not support personal accounts (including “Professional Mode”) or Facebook Groups due to Facebook’s API restrictions.

Second, you mentioned your Instagram account is a Business account but that it still cannot connect. To clarify, is your Instagram Business account properly linked to a Facebook Page? You can read about that here. This connection is required for Jetpack Social to work.

Last, could you describe the exact issue you’re facing and what are you trying to do and what’s happening? I’m afraid that for us is still not clear what do you want to do.

If you’d prefer to share details like your website URL or screenshots privately, you’re welcome to reach out via our contact form. Please include a link to this thread so we can easily follow up on your case.

Thank you!