Facebook Social Counter not working

Hello there,

Thank you for the information. In that case can you please send us your site credentials(wp-admin) details to our support mail [email protected] so that we can check the issue in details and help you to fix the issue?

Thanks

Hi,

I don’t feel comfortable providing access to my website backend.

If there is some specific information that I can get for you to help you troubleshoot it – please let me know.

Hello there,

Thank you for writing us back.

As this is a site specific issue so we asked to send your site details to our support mail.

We recommend you to disable any cache plugin if you have used. And check by clearing the cache of the share counter.

Thanks

we are going around in circles, I’ve tried doing that on more than one occasion.

Mine stopped working today (facebook). Just updated to the last version of WP that was released last night. Purged the cache, but nothing. Don’t use any other cache plugins.

Site https://www.ninja.re

Hello teleanu,

Thank you letting us know the issue.

Can you please go to plugins/accesspress-social-counter/accesspress-social-counter.php and on line no 413 replace it with the below code.

'%soauth/access_token?client_id=%s&client_secret=%s&grant_type=client_credentials',

and please clear the cache for the social counter and check. please let us know if this solves your issue.

Thanks

It worked.
As always, you saved my day.

Thank you.

Hello there,

Thank you for the confirmation.

We’ll soon release an update of a plugin with this bug fix.

Thanks

I am having a similar issue. I disabled all plugins to ensure there wasn’t a conflict, but still no count for facebook. Other installs of this plugin do not require an APP ID or secret to populate count. I do receive the following message merged into the HTML if I enter in a default count (save), then remove the count(save), and delete the cache:

<div?class="apsc-each-profile">
<br>
<b>Warning</b>
: file_get_contents() [
<a?href="function.file-get-contents">function.file-get-contents</a>
]: https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in
<b>PATH/wp-content/plugins/accesspress-social-counter/accesspress-social-counter.php</b>
on line
<b>375</b>
<br>
<br>
<b>Warning</b>
: file_get_contents(https://api.facebook.com/method/fql.query?format=json&query=SELECT+like_count++FROM+link_stat+WHERE+url+%3D+%27https%3A%2F%2Fwww.facebook.com%2FAmericanPublicU%27) [
<a?href="function.file-get-contents">function.file-get-contents</a>
]: failed to open stream: no suitable wrapper could be found in
<b>PATH/wp-content/plugins/accesspress-social-counter/accesspress-social-counter.php</b>
on line
<b>375</b>

The system status says:
fsockopen/cURL Your server has fsockopen and cURL enabled.
WP Remote Get wp_remote_get() was successful.

I have tried re-installing the plugin from scratch without success. Currently W3TotalCache is disabled. The site URL is onlinelearningtips.com

Please advise

Hello mvible,

Thank you for writing in.

Are you getting this error after the update of the plugin or you have just started to use our plugin? If the plugin is of not latest version please update the plugin to latest version.

And looking at the error messages looks like this issue is related to your server. Can you please contact to your hosting server with the above error that you are getting?

Thanks

The error I was receiving is fixed however, the issue of the FB count not merging does not. I spoke with my host company and they provided the following information:

1. cURL SSL is enabled
2. At the server level allow_url_fopen = on
3. The php.ini file had allow_url_fopen = off (this has since been amended)

Neither the latest version (1.6.2) or the last version (1.6.1) have the FB count working. The ones running 1.6.1 just stopped working, however I did upgrade all of my WP installs to version 4.6 Can you confirm that this plugin is compatible? Everything else works fine except the FB count.

Thanks in advance.

Hallo,

I have a similar problem.None of my Facebook count is showing. I have tried everything including accessing Facebook tokens by getting another Id but nothing. I am using the upgraded version and WP 4.6 kindly help as Facebook is my major social count.

My website is

This is what I get when I try to run a post on Graph API

“error”: {
“message”: “An access token is required to request this resource.”,
“type”: “OAuthException”,
“code”: 104,
“fbtrace_id”: “EfTvYMYqusZ”
}
}

Hello @mvible and @eleksie

Can you please ask for support in our support mail [email protected] with the PHP version that you are using mentioning this thread?

Thanks

@kombilife mate, my hat’s off to you for dealing with their “friendly, but useless” support for so long.

I’m having the same issue. Clearing cache doesn’t work.

Too bad their plug-in doesn’t work.